Assistant Food and Beverage Manager
LUX* Resorts- Diva Maldives Resort and Spa
Responsible for training, promoting and disciplining the staff of eighty five in Food and Beverage Service Department.
Assist superior in preparing reports and projects, as well as follow up administrative work timely and efficiently.
Ensuring smooth communication between the restaurant and other sub-sections and departments of the hotel.
Having an eye for details to improve the quality of service and means of control, by continuously being creative and taking initiative.
Observe trends and new ideas in the market place (incl. competitors) in order to move with the changing requirements of clientele.
Constantly update knowledge and skills for the good of the establishment, through professional collaboration, seminar attendance, publications, and other resources.
Assist superiors in achieving the company’s goals and objective, with regards to the Food & Beverage Department.
Ensure that team member’s turnover is as low as possible
Achieve and exceed laid down quality standards of the hotel, with regards to guest’s service, among others.
Resolve team member’s grievances and other personal matters.
Work closely with Management and team members, stimulating motivation and a sense of group satisfaction, so as to facilitate employee retention.
Going the extra mile in attending to any guest’s, visitor’s query, special requirements, suggestion’s and dissatisfaction’s.
To ensure that all the activities of the restaurant are done and respected as per established hotel standards and procedures, and further assist team member in anyway possible. Aim to reach Quality Standards laid down by the hotel/ Food & Beverage Department.
Ensure punctuality, control absenteeism and take corrective actions where necessary.