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Summary

Looking for challenging opportunities to gain valuable exposure to CRM practices of Amazon and explore my skill-set and knowledge, to effectively deliver assigned responsibilities and contribute to organizational growth along with personal development.

Work History

Aug 2013Sept 2016

Software Engineer

ACCENTURE SERVICES PVT LTD [+6M Internship from Feb 13]

CLIENT-BRITISH TELECOM UNITED KINGDOM

Working on the OSS/BSS model of our Client BT Retail, which Involves gathering requirement and designing Test Cases for executing Order Management System, complex e-commerce application, CRM portal, Customer experience, Billing and Payment, Product Delivery, Order Tracking till E2E order completion and Fault raising, tracking, escalation and resolution.

Domain: Telecommunication
Team Strength: 27

Responsibilities

  • Requirement gathering from Business and E2E designer.
  • Test Assessment, Test case Design, Execution
  • Identifying and tracking the defect till closure
  • Involvement in solving Environmental Blockers with support from Technical Support
  • Direct Client interaction for updating and Presenting the Progress of testing.
  • Working in collaboration with Client, Developer, and Designer to solve the issue and innovate new ideas
  • Presenting the Test Results to Business and Product line clients
  • Delegating tasks and managing subordinates.

Skills

Proficiency
  • Domain: Telecommunication
  • SDLC model: Agile methodology
  • Testing Method: Manual Testing (New functionality), Selenium Automation (Regression)
  • Well versed in using Excel and Word functionality.
  • Very innovative with good communication and presentation skills
  • Very well adjusted working in 24*7 environment and Team player

Awards & Recognition

  • Received stellar award in Individual Category for demonstrating ownership and providing stellar delivery.
  • Awarded with the Client Award for high Domain knowledge, Deep knowledge on requirement, Flexibility, Cross-Skilling to Different Domain to work on urgent requirements.

Languages Known

  • Excellent Proficiency in English-Speaking, Reading & Writing.
  • Excellent Proficiency in Hindi-Speaking, Reading & Writing.
  • Excellent Proficiency in Tamil-Speaking.
  • Excellent Proficiency in Kannada-Speaking.