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Summary

Dedicated Operations manager expertise in using cutting edge technology to cut cost, increase profitability and streamline various operations to increase productivity. Impeccable work ethic combined with assertive and enthusiastic approach  strives to achieve operational excellence. 

Work History

Aug 2013Sept 2016

Software Engineer

ACCENTURE SERVICES PVT LTD [+6M Internship from Feb 13]

CLIENT-BRITISH TELECOM UNITED KINGDOM

Working on the OSS/BSS model of our Client BT Retail, which Involves gathering requirement and designing Test Cases for executing Order Management System, complex e-commerce application, CRM portal, Customer experience, Billing and Payment, Product Delivery, Order Tracking till E2E order completion and Fault raising, tracking, escalation and resolution.

Domain: Telecommunication
Team Strength: 27

Responsibilities

  • Requirement gathering from Business and E2E designer.
  • Test Assessment, Test case Design, Execution
  • Identifying and tracking the defect till closure
  • Involvement in solving Environmental Blockers with support from Technical Support
  • Direct Client interaction for updating and Presenting the Progress of testing.
  • Working in collaboration with Client, Developer, and Designer to solve the issue and innovate new ideas
  • Presenting the Test Results to Business and Product line clients
  • Delegating tasks and managing subordinates.

Skills

Proficiency
  • Domain: Telecommunication
  • SDLC model: Agile methodology
  • Testing Method: Manual Testing (New functionality), Selenium Automation (Regression)
  • Very innovative with good communication and presentation skills
  • Very well adjusted working in 24*7 environment and Team player
Technical Proficiency
  • Well versed in SQL Query language
  • An in-depth grasp of SQL reporting, analytics and business intelligence
  • Strong skills in connecting forms in VB to SQL or MS Access database
  • Thorough in working with Word, Excel, FrontPage and Access
  • Programming Language Known: java.

Awards & Recognition

  • Received stellar award in Individual Category for demonstrating ownership and providing stellar delivery.
  • Awarded with the Client Award for high Domain knowledge, Deep knowledge on requirement, Flexibility, Cross-Skilling to Different Domain to work on urgent requirements.

Education

Jun 20172019

MBA

IBS Hyderabad

Pursuing

Jun 2009May 2013

Btech

Karunya University

Majored in Electrical and Electronics Engineering-67.5%

20072009

Higher Secondary

Sri Jayendra Hr Secindary School

Science and Maths group- 90%

2007

10th Standard

Atomic Energy Central School

76.9%

Languages Known

  • Excellent Proficiency in English-Speaking, Reading & Writing.
  • Excellent Proficiency in Hindi-Speaking, Reading & Writing.
  • Excellent Proficiency in Tamil-Speaking.
  • Excellent Proficiency in Kannada-Speaking.