Gopala Gabbita

IT Support Technician

  • Yellowknife NT

Work History

Work History

Crowe MacKay LLP

Jun 2015 - Mar 2016

It Support Technician

IT Support Technician Yellowknife, NT, Canada(9 Months) Providing support to Active Directory 2008, Exchange 2010, SQL Server 2008, BES 10 & 12, DNS, WSUS, Lync 2013 and DHCP Servers as well as VPN access for users within the company Managing VM Backups and backup Server(Veeam v9) Creating and maintained user and computer accounts as well as modifying file permissions and security access lists, validating request for applications, hardware and software Performing troubleshooting and diagnosis to hardware/software network failures and provided resolution Deploying Microsoft Direct Access 2012 within the company infrastructure Installation, Configuration and maintenance of Windows 7/8 PC as well as user support Maximized the use of HP Service manager for accurate ticket handling, process improvement efficiency, service quality and user satisfaction Experience to work on SharePoint 2007 installation, configuration, maintenance and troubleshooting Troubleshoot problems reported by users regarding Lync 2013 Client, outlook 2010, IBM AS400, Win 7, BB Device and websites used by users for accessing engines information Installing new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage etc. in accordance with standards and project/operational requirement Implementing updates and security patches time to time on servers to increase server security Remotely support user regarding their VPN and Windows login issues Assisting in the planning, design, documentation, and implementation of various systems which includes HA of critical servers, desktop PC's, laptops, servers, network equipment, and software applications

University Of Toronto-Mississauga(6 Months) Professional Certificates

Jan 2015 - Jun 2015

Support Technician

System- Support Technician Mississauga, ON, Canada Maintains a variety of manual and electronic files and/or records(e.g. permission levels, network identification, security access, licenses, work logs, etc.) for the purpose of documenting activities, providing reference and audit trails. Provided Level 2 support for Enterprise customer inquiries and issues via inbound voice and email interactions taking ownership of cases and providing resolution to customer's issues. Gathered information and performed advanced troubleshooting of Desktop, Handheld and BlackBerry Enterprise Server inquiries from Specialists and associates. Acting as a Subject Matter Expert(SME) in these platforms. Supported the Integration of Active Directory, IBM Domino, Microsoft Exchange to work with BlackBerry Enterprise Server Performed intermediate-to-advanced hardware break-fix services on Windows 7/8 PC PCs, laptops, Performed intermediate-to-advanced IMAC(installs, moves, add, changes) services: hardware rollouts, refreshes, and other hardware deployment related activities on PCs, laptops, and printers. Handled software installation/support/upgrades

Professional Certificates

2008 - Jun 2015

Solutions Associate

Windows Server Server Administrator(70-646) Microsoft Certified Solutions Associate: Windows 7(70-680)

Goodwill Industries Professional Certificates

Oct 2013 - Dec 2014

Computer Repair Technician

Computer Repair Technician (1Year 3 months) Sarnia, ON, Canada Performed intermediate-to-advanced hardware break-fix services on Windows 7/8 PC PCs, laptops, Performed intermediate-to-advanced IMAC(installs, moves, add, changes) services: hardware rollouts, refreshes, and other hardware deployment related activities on PCs, laptops, and printers. Handled software installation/support/upgrades

Goodwill Industries Professional Certificates

Sep 2013 - Dec 2013

Computer Technician

Computer Technician Support of Lambton for Latin America (4 months), Sarnia, ON, Canada Refurbished old computers to be re-sold in the retail store. Installed and configured computer hardware operating systems and applications. Monitored and maintained computer systems and hardware. Establish a good working relationship with customers and other professionals.

Sify Technologies Limited Two Years 3 Months Professional Certificates

Jun 2011 - Aug 2013

Technical-Support Analyst

Technical-Support Analyst) Hyderabad, AP, India Remotely and locally respond to and resolve requests for support. Diagnosis of desktop, application, networking and infrastructure issues. Administering the IT department's policies and procedures Provision virtual assets(Windows Server 2012 R2/2008 R2) as per company requirements and maintain with Security Monitoring and Compliance(SMaC) policies. Responsible for maintaining backups and for project work such as new builds Actively resolved technical queries and maintained ticket based Helpdesk on priority basis. Setting up new users accounts and profiles and dealing with password issues in Active Directory Responding within agreed time limits to call-outs. Maintained workstation functionality for the purpose of ensuring availability of desktop and server functionality for all users. Talking to staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues. Adding to and maintaining the internal and end user IT knowledge bases. Experienced in maintaining and troubleshooting issues with in Citrix.

Education

Education

Lambton College of Applied Arts and Technology

2013 - 2014

Post Graduation

Information Technology Professional

Jawaharlal Nehru Technological University

2007 - 2011

Bachelor's Degree

Computer Science and Engineering 

Contact Info.