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Gonzalo Alonso Palafox

Contact

3191 W. Wendview Dr

West Wendover, NV 89883

Mobile: 801-652-4917

gpalafox35@yahoo.com

Work History

Aug 2015Present

Port of Entry Agent

Utah Department of Transportation

Process level 3 inspections on any high profile vehicle that is chosen. As an agent we need to make sure all vehicles are legal and authorized to travel in Utah. Anything that stands out as a safety issue is always a concern to us and we have to make sure to take care of the situation. 

Jan 2014Present

Blackjack Dealer

Montego Bay Casino

Responsible for providing players with the correct amount of chips after receiving paper currency, pay out correctly after a player wins, take chips after loss, deal the game with proper procedures according the gaming commission and house rules. 

  • Blackjack
  • Three Card Poker
  • Roulette 
  • Pai Gow
Nov 2012Jan 2014

Assistant General Manager

Courtyard by Marriott

My duties as an AGM could consist of various tasks

  • Run the hotel while GM was not present
  • Bank deposits/change
  • Be on call for any emergency
  • Fill in any job position due to call ins (front desk,housekeeping,maintenance, bistro)
  • Fill in for maintenance warehouse (lifting, repairing, forklift)
  • Meet sales goals and expectations
  • Budgeting for hotel
  • TIme Cards/Payroll
  • New Hire Processing/Interviews
  • Arrange Meetings with team
  • Presentations 
  • Set up conventions in meeting rooms (scheduling, menus, preparing food)
  • Problem Solving 
  • Deal with guests issues
  • Ordering for Market/Bistro/Housekeeping
  • Inventory for the entire hotel

Dec 2011Nov 2012

Customer Service Representative

Express Locations- T-Mobile

Set up new activations, meet sales goals and expectations, provide excellent customer service, cash and credit card transactions  

Jan 2009May 2011

Personal Banker/ Assistant Manager

Wells Fargo Bank

As a banker my duties consisted of open new checking/savings accounts, process loan applications, guide customers with good financial advice, meet sales goals and expectations, report sales information once a week on conference calls or meetings

As an assistant manager my duties consisted of filling in while the branch manager was not present, coach other team members on sales expectations, scheduling, problem solving, handle meetings and conference calls

  • 1st Quarter sales 2010 -Silver
  • 2nd Quarter sales 2010-Silver
  • 3rd Quarter sales 2010-Gold
  • 4th Quarter Sales 2010-Silver
May 2008Oct 2009

Operations

Centric Health Finance

I was in charge of gathering a lot of different information together from different practices.  I would have to create spread sheets for the billers and coders that worked in our office to make it easier for them to do their job. I also had to run different reports at the beginning of the day and end of the day.  Unfortunately this company went bankrupt and had to lay all of its employees off. 

Aug 2005May 2008

Front Desk Clerk

Courtyard by Marriott

My job tasks were to check guests in/ out, handle cash and credit card transactions, process daily reports, answer phone calls and make reservations. 

Education

20062009

In process of degree

University of Nevada Reno

In process of pursuing bachelors degree. 

20012005

High School Diploma

West Wendover High School

Skills

Sales 
I have been in sales in various jobs that I have had.  I have been in many situations where I needed to meet certain goals or expectations and have never failed to meet them. I feel that my sales skills are excellent and know how to budget and manage money.
FOSSE 
I have used this program both times I worked for the Courtyard.  It is an older program, but very easy to use. I feel that I am an expert when it comes to using this program. I am comfortable training others on this program. 
Microsoft Word
I have been using Word since I was in middle school and it has always been a part of my life whether I had to use it in work or school.  I believe I am an expert when it comes to using this program.
Bilingual
I grew up in a spanish house hold and grew up speaking spanish with my parents. I don't consider myself an expert spanish speaker, but I can read and write in spanish as well as translate. 
Forklift Driving

Often I would need to use a forklift to move around carts of items that were delivered to the Courtyard Marriott Hotel. I would need to use the forklift if the maintenance crew were off or gone for the day. 

Microsoft Powerpoint
I have used powerpoint for a lot of projects in school and work.  It is a fun program to use and I have used it enough to where I know I can make a very informative and fun presentation. 
Opera
I used this program for a short period of time at a small casino I worked for as a front desk clerk.  It seems easy to use, but I did not work there long enough to become an expert.  Scheduling was an issue at this casino and it resulted into me resigning from this job. 
Microsoft Access

I have used this program when I worked at Centric Health Finance.  I do not know much about it, but would have to use it for certain reports.

Certifications

Jan 2014Jan 2019

State of Nevada Gaming License

Gaming Commission of Nevada
License to be a gaming dealer

References

Stephen Johnston - General Manager, Courtyard by Marriott

775-851-8300

Edwin Pico-Team Membership Representative

775-835-2850

Darren Wise- Branch Manager, Wells Fargo Bank

775-622-2409