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Work experience

Sales & Ticketing Supervisor

Satguru Travel & Tourism

·Selling longhaul holidays over the phone ranging from flights only to complex tailor made trips.

·Selling nett and published airfares using Galileo/Amadeus.

·Maintain regular contact with direct clients and travel agents.

·Promoting and marketing the business.

·Communicating with sales consultants and working together towards  achieving set targets. 

·Selling hotels, car hire, tours packages and day trips 

Mar 2006Mar 2009

Senior Travel Consultant

Kenya Airways
  • Selling longhaul holidays over the phone ranging from flights only to complex tailor made trips
  •  Selling nett and published airfares using Galileo/Amadeus
  •  Selling hotels, car hire, tours, day trips, insurance etc
  •  Providing visa advise -Working to achievable sales targets
  • Prepare both domestic and regional tour packages
Jan 2005Jan 2006

Travel Consultant

Adventure Africa Tours & Travel
  • Maintain regular contact with direct clients and travel agents
  • Resolve client complaints quickly and efficiently
  • Prepare both domestic and regional tour packages.
  • Reserve air tickets,car hire and hotel reservations for guests .


Jan 2011Feb 2011

IATA - Certified System User

Amadeus Gulf Training College

Ticketing Arrangement.

Advanced ticket pricing.(Creating & Deleting TSTs)

Ticket Revalidation & Re-issue (NADC + ADC)

Ticket Refunds.

System smart Keys.

System proficiency.

Checking of Queues.

Fare Elements & Services (Validating Carrier,Commission,Endorsement) (Seat,Meal,Frequent Flyer)

May 2004May 2006


Regional Centre For Tourism & Foreign Languages


1)  GALILEO - Certified System User.

The following was covered under my training as a professional Travel Consultant:

  • Encode & Decode (Airports/Airline,Country,Equipment & City Codes)
  • Fare Entries- Checking Availability
  • Created PNR(s),Fare Calculation (Higher intermediate points,Total Permitted Mileage All,Transit
  •   & Stop  Overs)
  • Fare Rules
  • Land, Water & Air Travel
  • Visa & Immigration & Travel Fundamentals & Requirements
  • Immunisation policies & Goverment Restrictions.

 2)AMADEUS  - Certified System User.

  • Advanced fare pricing
  • Ticket Revalidation & Re-issue
  • Ticket Refunds
Jul 2005Dec 2005

GALILEO & AMADEUS - IATA Certified System User

Regional Centre For Tourism & Foreign Languages
Jan 2004Dec 2004

Certified Proficient User

Regional Centre For Tourism & Foreign Languages

Proficient User

  • Ms Excel,Word,Outlook & Power Point.
Feb 2000Nov 2003

KCSE - Mean Grade (B-) minus

Aquinas High School

Kenya Certificate of Secondary Education (KCSE)

Grade Attained : Credit  (B-) minus


Amadeus (Advanced) 5years+ (Last Used <1> Advanced Ticketing  
Computerised Accounting/Book keeping
Accounting Softwares 1) ASTA 2) CB+ plus
Proficient User , Computer Packages & Programming
Ms Word,Excel,PowerPoint,Outlook.
Galileo (Advanced) 5years+ (Last Used <1> Advanced Ticketing  


1) Country Manager

    Satguru Travels & Tourism

   Santosh Punjabi

   +971 50 2459750

2) Sales Manager

    Satguru Travels & Tourism

    Ashish Tahiliani

    +971 55 9851892

Summary & Objectives

5years+ experience in Travel Industry and ready to work within an organization that is

setting new trends in delivering better,safer and secure operations within the airline industry

and to be able to contribute my creative skills,execellent customer service in all areas of

operation with my fresh outlook,outgoing personality and enthusiasm into this fast growing industry.

Personal Skills

Creative result focused professional with a track record of initiative and leadership in increasing efficiency,cutting costs and streamlining processes.Strong writing,editing,communication and team work skills.

With these skills i would like to obtain a position in travel and tourism industry where i can utilise acquired knowledge and collective experience to assist a talented team  in its growing client needs.

Personal Interests

Reading historical and geographical journals, foreign language, travel, Sports;playing soccer,swimming,camping and hiking.


Jul 2011Jul 2011

Quick Check

Hahn Air College - (Hahn Air)
Jul 2011Jul 2011

Hahn Air Benefits/Rooster

Hahn Air College - (Hahn Air)
Jan 2011Jan 2011


May 2004May 2006

Travel & Tourism

IATA UFTAA - Syllabus
Jul 2005Dec 2005


Jul 2005Jul 2005