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Work experience

Aug 2004Present

Business and Computer Teacher

St David Public Schools

High School Business and Computer Teacher - Dual Credit Instructor - Online/Independent Learning Instructor

Developed and taught introductory to advanced level courses in eCommerce, webpage design, business marketing, digital/online yearbook, computer applications, and Computer Maintenance A+ Certification.  Participated in articulation meetings with Cochise College staff to incorporate dual credit courses in Computer Operating Systems/Repair (07), Business Marketing (08), and Web Page Design (10) into my curriculum.  I offered and taught CIS 140 and CIS 260 to my computer repair students, BUS 145 to my marketing students, and CIS 185 and CIS 287 to my web page design students.  My marketing and web page design classes are currently offered as blended/hybrid classes via WebStudy.

2001Present

Computer support, software, hardware, and low voltage installations

Computer Cowboys

President/Manager

  • Contracted network administrator/computer support specialist.Supported over 40 small businesses, including the City of Benson
  • Managed successful small business with four employees
  • Optimized available resources for projects by establishing and organizing in-house development processes to ensure resulting products met the needs of the company
  • Provided computer advice and technical support to consumers and small businesses
  • Trained and provided technical support for clerks and supervisors
  • Demonstrated high quality, results-driven, prompt, and professional customer service and support to instill confidence in technical advice and directions. Installed, configured, and updated server-based applications, including accounting systems and records databases.
1999Present

Associate Faculty - CIS

Cochise Community College

Computer Science Associate FacultyTaught introductory computer courses including; Introduction to the Microcomputer (CIS 116) and Introduction to Operating Systems (CIS 140) at the Benson Center.  Taught Service and Maintenance of Personal Computers (CIS 260).  Currently teaching dual enrollment classes consisting of Principles of Marketing (BUS 145), Introduction to the Microcomputer (CIS 116), and Internet Essentials (CIS 185).

19942004

Computer Teacher

Benson Public Schools

Computer Teacher

Developed lesson plans that met varied student needs, evaluated and assessed children's development, and implemented study methodologies to enhance children's progress. Attended teacher in-services and staff meetings, maintaining strong relationships with fellow staff and administrators. Created computer education curriculum, taught computer application, keyboarding and repair classes, and maintained over 100 Windows and Macintosh workstations.  Provided user support throughout the District.  Developed and conducted district technology employee training program.

19981998

Software Specialist

Arizona Electric Power Cooperative

Software Specialist Intern - Information ServicesCreated and maintained company web pages for Intranet. Created installation instructions and disks for retail ISP Cooperative customers. Conducted employee training on basic computer and Internet skills.

Education

2001Present

Associates Degree in Computer Network Management

Cochise Community College

Associate Degree of Applied Science, Computer Network ManagementLearned the fundamentals of network administration: including, operating systems, computer applications, computer and printer repair, networking essentials and field experience. Earned UNIX Administration and Computer Troubleshooting certificates

1993Present

Teacher Certification

Prescott College

Completed requirements for Arizona K-8 Teaching Certification

20062007

Masters Degree

University of Phoenix

Masters of Information Systems

Applied information systems theory and principles to address real world business opportunities and challenges. I used innovative digital materials to understand the role of business systems within the organization, to understand and apply the principles of systems analysis and design, to analyze and evaluate information technologies, and to create project, risk, and information systems strategic plans.  Learning was entirely managed online, which I thoroughly enjoyed.  U of P's online delivery systems was excellent due to its strong hands-on, project-based method of instruction.

Online Instruction

Tutorial Example

Video Interview

References

Professional References

Mark Battaglia, PC or Ann Roberts, PCBattaglia and Roberts Law Offices167 E. 5th Street Benson, Arizona 85602(520) 586-2292

Karen JohnsonCity Clerk, City of Portland 1048 Hwy 259Portland, TN 37148(615) 325-6776

Jeanie MangoldFormer Director of Benson CampusCochise Community College5464 S. Civano BlvdTucson AZ 85747 (520) 393-3422

Mark YoungDatabase AdministratorNorthern Arizona University8065 Donna CircleFlagstaff, AZ 86004(916) 599-2799

Cindy Damron Middle School TeacherSt David Public Schools215 W Merrill DrSt David, AZ 85630(520) 221-0257

Ron Goodman Technology DirectorSt David Public SchoolsP O Box 70St David, AZ 85630(520) 661-0199

Personal Favorites

Because you’re hiring a person, not just a skill-set.

Movies

  • Princess Bride
  • Forest Gump
  • Silverado
  • Disney/Pixar movies
  • Dumb and Dumber
  • Lord of the Rings
  • Field of Dreams
  • Star Wars

Authors

  • Tom Clancy
  • Lee Childs
  • Jeff Shaara
  • Terry Goodkind
  • Dave Barry

Hobbies

  • Cavalry reenacting
  • Living History
  • Playing games (board, roleplaying, card, computer)
  • House remodeling
  • Sports (Playing and watching)

Television Shows

  • Andy Griffith Show
  • NCIS
  • Cheers
  • Seinfeld
  • Flip This House
  • FireFly
  • Monk

Sports

  • MLB (Indians and Diamondbacks)
  • College(U of A) baseball, football, basketball and softball

Software

Software Supported/Used

Microsoft

  • Word
  • Excel
  • PowerPoint
  • Publisher
  • Access
  • Project
  • FrontPage
  • Visio
  • Outlook
  • Outlook Express
  • Internet Explorer
  • MovieMaker
  • Works

Adobe

  • Photoshop
  • DreamWeaver
  • Illustrator
  • Flash
  • InDesign
  • Acrobat Pro

Database

  • Caselle - Govt Accounting
  • WonderwareHMI/SCADA
  • Circ Plus -Library Mgt
  • SIRSI - Library Mgt
  • Sleuth -Police Records
  • Real Estate
  • McKesson Practice Partner - Medical
  • Quomation - Insurance

Miscellaneous

  • Audacity
  • DimDim
  • Scratch
  • Camtasia
  • Jing
  • iMovie
  • SmartDraw
  • CAD
  • SurveyMonkey
  • FireFox
  • Daemon Tools
  • Studio8
  • PowerSchool
  • Teacher Logic
  • ExamView
  • Quicken
  • QuickBooks

Utilities

  • AVG
  • MalwareBytes
  • Acronis Disk Director
  • Symantec
  • McAfee
  • Sophos
  • Adaware
  • Norton Ghost
  • Spyware-Doctor
  • Microsoft Security Essentials

Summary

Dedicated and enthusiastic 13 year computer professional, with a demonstrated interest in customer service and computer support. Belief in the importance of using technology as a tool to increase productivity resulting in more profitability and success for my clients. Areas of expertise include end-user support, network administration, and computer training.Computer support business owner with 13 years of information technology and customer support experience.Coordinated and directed teams involved in designing, installing and configuring computer network projects, with an emphasis on learning solutions and end-user support for seamless implementation. Management background includes leading teams, developing and managing budgets, devising time lines, creating strategies, overseeing technical design and development of all learning solutions, new business development, documentation, development of training curriculum, conducting training, and maintaining quality assurance.Skills include written and verbal communications, interpersonal relations, time management, organization, and critical thinking. Ability to create screencast tutorials and web pages.Strong working knowledge of Windows-based and Macintosh environments, Internet, and MS Office applications.

Teaching background as a computer educator includes over 10 years of experience teaching computer operating systems, applications, keyboarding, webpage design, hardware, and networking to students ranging from 5th Graders to community college students.Teaching background as a business educator includes 6 years of experience teaching business management, business marketing, webpage design, and E-Commerce.

With many years of experience in educational technology, I am confident I will make a significant contribution at your institution. What makes me different from other applicants?

Areas of Expertise

Strong working knowledge of PC and Macintosh systems, printers, and TCP/IP networking

  • Vast knowledge of and experience with Win 95-Win 7, and Server NT-2008
  • Skilled in support of MAC OS 6.7 - X
  • Excellent troubleshooting and support experience with inkjet and laser network printers
  • Experienced trainer of junior high students to retired adults.
  • Skilled with TCP/IP networking, cabling, switches, hubs, and routers
  • Integrated technology across curriculum providing additional classroom resources and enabling hands-on use of computer equipment.

Strong leadership and successful team building skills

  • Managed a successful small computer business with seven employees.
  • High School Child Study Team Leader
  • Summer Camp Team-Building Counselor
  • School District Technology Committee member
  • Business and Computer Dept Head

Excellent technical, communication, presentation, collaboration, and customer service skills

  • Arizona Marketing Educators (AME) conference presenter
  • Presented to Benson City Council and Benson School Board
  • Built strong, successful relationships with Computer Cowboy customers
  • Developed and implemented staff professional development program
  • Experienced using webcasting and webinar software applications

Extensive experience and proficiency with instructional software, course/learning management systems, online course delivery methods, and technology integration.

  • Teaching blended computer and business courses using WebStudy
  • Participated in and completed over 15 online courses
  • Used Blackboard, Moodle, WebCT, WebStudy, and U of P's online management systems
  • Completed SEI course via blended learning experience
  • Participant in 2008 NACOL Virtual School Symposium

Detailed on my resume, you will find a solid background in systems administration, staff development and technical support. I believe this background provides the necessary experience you require. I would welcome the opportunity to speak with you in person about my career possibilities with your institution. Thank you for your time and consideration.