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Summary

A diverse Business Professional experience with 15+ years of work experience in Financial Services, Motor Insurance Sales & Customer Service.

Key Competencies:

  •  Business Development
  • Operations Management
  • Customer Relationship Management Skills
  • Training
  • Sales support skills

Work experience

2017 Jantill date

Debt Collector

HSBC - Bilkish Associates, Dubai, UAE

Providing Finance Solutions to customers
Educating customers about managing debts
Assisting and educating customers to improve their credit rating
Rigorous and timely follow ups for payments
Creating the need of clearing debts and educating the importance
Mastering skills of tracing
Sharing best practices
Negotiation skills - bridging the gap between the customer and the bank
Balancing the policies of the Bank and customer requirement to create a solution

2014 Feb2014 Oct

Business Support Sr. Associate

Dell International Services, Bangalore, India

Auditing for Large Enterprise and Consumer Team
Contract Approvals for Small & Medium Business
Collating Audit findings and sharing the same with the Team
BQ Management

2013 June2014 Jan

Business Support Sr. Associate (Quality Analyst)

Dell International Services, Bangalore, India

Call audits / Cross audits followed with recommendations and observations
Tracking performance to ensure there is a positive trend
Coaching/Feedback sessions
CEC Flash mails published to share important updates, appreciations/kudos, reminders, share best practices. WOW calls to be published.
Analyzing Comm Trend and and work on Plan of Action accordingly
Partnering with the Austin & Telus Team to share best practices
Part of the Calibration sessions with NRG & internal calibration sessions
BQ Assistance & performance improvement
Support call queue and escalation queue in ADHOC situation
Presenting Quality Update/POA on Enterprise Staff Call & CE Huddle
Reporting of task report on a daily basis
Fun activity to ensure energy level does not drop on calls

2010 Mar2013 May

Customer Service Expert

Dell International Services, Bangalore, India

Customer Service Expert Providing Financial Solutions for purchase of any Dell product servicing USA customers.

2008 July2009 Nov

Relationship Manager

R S Consultants, Bangalore, India

Tax Planning, Investment Planning and Financial Planning along with Portfolio Management.

Handling Service Issues of clients and processing of new investments Communication with clients and respective fund houses for ex: mutual fund offices & insurance companies.

Back office Management-premium reminders, setting up meetings

2006 Nov2008 May

Customer Service Expert

Dell International Services, Bangalore, India

Providing Financial Solutions for purchase of any Dell product servicing USA Clients

2006 June2006 Oct

Customer Service Advisor

HSBC, Vishakapatnam , India
Customer Service Advisor A Company providing Banking solutions to U K Clients
2005 Apr2006 Mar

Customer Service Advisor-Sales Department

Cos-B, Bangalore, India
Customer Service Advisor-Sales Department A Company providing Motor Insurance services U K Clients
1998 July2004 Jan

Assistant Manager - Operations

Method Ads Advertising & Marketing Services

Skool Inc, Method Ads Advertising & Marketing Services, Finanzone & Metal Impex are sister concerns under the same banner and management

Metal Impex - Taking care of all Air Bookings, Communication with our counterparts, Shipping documentation & tracking consignment

Finanzone - Sourcing of clients & PR visits

Skool Inc - Field investigation & Reporting

Method Ads - Projects handled

1997 Jan1998 June

Front Office Executive

Sphinx Group of companies

Fixing up appointments & Handling calls, faxes & emails Correspondence

Collation of Reports from the Marketing Team

Education

2014 Oct2018 May

B.B.A

Sikkim Manipal University Distance Education
20122013

II PUC

Bangalore University (Government Recognised), Karnataka, India
19971998

I PUC

Seshadripuram Evening College, Karnataka, India

Achievements

  • Bronze  Award Winner Q2FY14 with Dell Financial Services
  • Bronze  Award Winner Q2FY13 with Dell Financial Services
  • Bronze  Award Winner Q2FY12 with Dell Financial Services
  • Commander’s Award Winner 4th May’ 2007 with Dell Financial Services
  • Performer of the month Award October 2005 with Cos-B Services India Pvt Ltd

Certifications

Oct 2015Present

IRDA (Insurance Regulatory and Development Authority of India)

Authority of India
License to sell insurance polices to the public and provide after-sales service including assisting at the time of a claim. Licence for life insurance and general insurance.

Personal Details

Date of Birth : 30th May 1980

Passport No. : A1678044

Spouse Details : V. Bhaskar Raju - Global Distributor with Enagic

Daughter's Details : Charvi B. Raju (8th Std at Jain Heritage School)

Hobbies : Trekking, Mountaineering, Cooking, Dance

Skype ID : yeshu3005

Volunteer Service : Member of Rotary Club Sahakarnagar, Bangalore,                                   India