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Summary

A diverse Business Professional experience with 7 years of work experience in Financial Services, Motor Insurance Sales & Customer Service.

Key Competencies:

  •  Business Development
  • Operations Management
  • Customer Relationship Management Skills
  • Training
  • Sales support skills

Work History

2014-022014-10

Quality Analyst

Dell International Services
Quality Analyst
2013-062014-01

Business Support Sr. Associate

Dell International Services
Business Support Sr. Associate(Customer Experience Coach) Call Audits/Cross Audits followed with recommendations & observations Tracking performance to ensure there is a positive trend Coaching/Feedback sessions
2010-032013-05

Financial Advisor

Dell International Services
Customer Service Expert Providing Financial Solutions for purchase of any Dell product servicing USA customers.
2008-072009-11

Relationship Manager

R S Consultants, Bangalore
Relationship Manager Tax Planning, Investment Planning and Financial Planning along with Portfolio Management. https://www.visualcv.com/go24yrgiy4k Handling Service Issues of clients and processing of new investments Communication with clients and respective fund houses for ex: mutual fund offices & insurance companies Back office Management-premium reminders, setting up meetings
2006-112008-05

Business Development

Dell International Services
Business Development strategies Handling the entire process of Filing of IT Returns Customer Service Expert Providing Financial Solutions for purchase of any Dell product servicing USA Clients
2006-062006-10

Customer Service Advisor

HSBC, Vishakapatnam Dell Financial Services
Customer Service Advisor A Company providing Banking solutions to U K Clients
2005-042006-03

Customer Service Advisor-Sales Department

Cos-B, Bangalore
Customer Service Advisor-Sales Department A Company providing Motor Insurance services U K Clients
1998-072004-01

Manager Operations

Method Ads Advertising & Marketing Services
Manager Operations
1997-011998-06

Front Office Executive

Sphinx Group of companies
Front Office Executive Fixing up appointments & Handling calls, faxes & emails Correspondence Collation of Reports from the Marketing Team
2005-102007-05

Dell Financial Services
Commander's Award Winner with Performer of the month Award with Cos-B Services India Pvt Ltd Certifications

Education

B.B.A

Sikkim Manipal University
20122013

Bangalore University
19971998

Seshadripuram Evening College

Achievements

  • Bronze  Award Winner Q2FY14 with Dell Financial Services
  • Bronze  Award Winner Q2FY13 with Dell Financial Services
  • Bronze  Award Winner Q2FY12 with Dell Financial Services
  • Commander’s Award Winner 4th May’ 2007 with Dell Financial Services
  • Performer of the month Award October 2005 with Cos-B Services India Pvt Ltd

Certifications

Oct 2015Present

IRDA (Insurance Regulatory and Development Authority of India)

Authority of India
License to sell insurance polices to the public and provide after-sales service including assisting at the time of a claim. Licence for life insurance and general insurance.

Personal Details

Date of Birth              : 30th May 1980

Passport No.             : A1678044

Spouse Details         : V. Bhaskar Raju - Manager (Sales) with M/s. Redwood Furniture

Daughter's Details  : Charvi B. Raju - Pursuing VI Std at Jain Heritage School

Hobbies                       : Trekking, Mountaineering, Cooking, Dance

Skype ID                      : yeshu3005