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Work experience

Sep 2009Present

Administrative Assistant

Sparrow Hospital
Coordinating Volunteer meetings at the St. Lawrence Campus Filing Student Volunteers Answering phones Inputting data information
Apr 2008Present

Home Health Care

GT Financial Services
Transport client to doctor appointments, dialysis, and other medical appointments Check blood sugars and administer insulin and other medications Provide daily care for client and handle household chores including cleaning and cooking
Feb 2006Present

Business Assistant

Lansing Lugnuts
Feb 2006Present

Business Assistant/Cash Auditor

GT Financial Services
Create spreadsheets to record new employee information Compile all data for the cash room and put into a working order Count and balance cash drops and safe Assist with answering phone calls and other administrative duties
Aug 2002Oct 2007

Relationship Banker/Assistant Manager

LaSalle Bank
Oct 1997Aug 2002

Call Center Supervisor

Standard Federal Bank/formerly known as Michigan National Bank
Advised clients about different types of accounts such as Checking, Savings, Certificates of Deposit, IRA, Mortgages, Home Equity and other lending products Audited teller drawers, cash vault and safe deposit boxes Delegated daily office and banking tasks to tellers to help develop bank operations skills Processed information for conference calls and hosted teleconferences Created weekly work schedules for tellers, approved and coordinated vacation requests, input payroll into system and signed off approval Completed customer bank transactions while providing friendly and efficient customer service Processed orders for cash vault and for office supplies Read credit reports to open new customer accounts and to verify loan eligibility Received incoming customer calls regarding balances, loans and new accounts Fielded incoming customer complaint calls and worked to resolve and problems or concerns Supervised 16 call center agents for quality assurance and accuracy of service provided Handled the interview process, conducted performance evaluations, and terminated employees


Bachelor of Business Administration

Davenport University

Davenport University


OBJECTIVE To obtain an administrative position where the ability to multi-task, communication skills, and a focus on quality customer service can be used to provide service and support that helps to achieve the operational goals of the organization.