Work History

Work History
Jun 2008 - Present

Recordkeeper

PensionTrend, Inc

- Process client payrolls and allocate based on participant elections.- Resolve payroll discrepancies quickly and efficiently with little supervision.- Reconcile all relevant reports to control totals, deposits and unordered trades.- Maintain a database for all distributions.- Successfully suggested changes to procedures to increase daily workflow efficiency.

Jun 2004 - Jun 2008

Senior Imaging Representative

Diverse Computer Marketers

- Supervise, process, and reconcile all clients’ transactions in a confidential, professional, accurate and timely manner for over 19 branches of financial institutions.- Represent DCM in a positive and professional manner while providing excellent customer service to our clients.- Resolve customer service issues quickly and efficiently to maintain the highest level of customer satisfaction. - Successfully suggested changes to procedures to increase efficiency in remote processing.

Education

Education
Dec 2005 - Present

Bachelor of Business Administration

Davenport University
Dec 2005 - Oct 2009

Associate of Business Administration

Davenport University

Skills

Skills

MS Word

Results Oriented

Customer Service

Problem Solving

MS PowerPoint

MS Excel