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Work experience

Jun 2008Present

Recordkeeper

PensionTrend, Inc

- Process client payrolls and allocate based on participant elections.- Resolve payroll discrepancies quickly and efficiently with little supervision.- Reconcile all relevant reports to control totals, deposits and unordered trades.- Maintain a database for all distributions.- Successfully suggested changes to procedures to increase daily workflow efficiency.

Jun 2004Jun 2008

Senior Imaging Representative

Diverse Computer Marketers

- Supervise, process, and reconcile all clients’ transactions in a confidential, professional, accurate and timely manner for over 19 branches of financial institutions.- Represent DCM in a positive and professional manner while providing excellent customer service to our clients.- Resolve customer service issues quickly and efficiently to maintain the highest level of customer satisfaction. - Successfully suggested changes to procedures to increase efficiency in remote processing.

Education

Dec 2005Present

Bachelor of Business Administration

Davenport University
Dec 2005Oct 2009

Associate of Business Administration

Davenport University

Skills

MS Word
Results Oriented
Customer Service
Problem Solving
MS PowerPoint
MS Excel