Jeremy Leach


Personal Qualifications:

 • Dependable, cooperative person, friendly, patient, and eager to learn responsibilities.

• Perform a combination of supportive functions.

• Perform other duties as assigned.

• Excellent communication and people skills.

• Ability to make quick decisions and solve problems.

• Delegation of tasks

• Great ability to work as part of a team.

• Profound ability to multitask and remain calm under work pressure.

• Exceptional ability to relate courteously with customers.

• Provide friendly, personable customer service.

• Excellent ability to understand and carry out instructions tactfully.


Present Career Objective:

Eager to accept a position and to use my skills and training to better serve to the best of my means.

I aspire to obtain the position with your Company, where I will use my technical knowledge, skills, and qualities for the benefit of the organization.

I look forward to working for your company so that I can share my experience. I am very excited to be part of this companies culture and future. I believe your company has the right blend of technology and flexibility to meet the needs of every company.




Management: assisted with the managment of over 200 agent employees. comprises planning, organizing, staffing, leading or directing, (a group of one or more people or entities) or effort for the purpose of accomplishing a goal. Resourcing encompasses the deployment of human resources, financial resources, technological resources, and natural resources.   Time Management: refers to a range of skills, tools, and techniques used to manage time when accomplishing specific tasks, projects and goals. This set encompasses a wide scope of activities, and these include multitasking, planning, allocating, setting goals, delegation, analysis of time spent, monitoring, organizing, scheduling, and prioritizing.    

OS Platforms

Mac OS 8,9, X, Windows xp,vista,7,linux,


MicroSoft: Word Excell Powerpoint InterNet Explorer OutLook  . Walmart Systems: Avocado Archer Apis First Data Telnet Remedy  . Adobe:  PhotoShop, Illustrator, Indesign, Premier, Plugins  . Corel: Painter  . AutoDesk: 3D Studio Max, AutoCad, Inventor, Maya, MotionBuilder, MudBox, SoftImage, Plugins  . Daz: Bryce, Daz Studio, Plugins  . Eon: Vue, Plugins  . NewTec: LightWave, Plugins  . Maxon: Cinema 4D, Body Paint, Plugins  .  Rhinoceros 3D, Flamingo, Penguin, Brazil, Bongo, Plugins  . SolidWorks, Plugins  . Smith Micro: Poser,Plugins  .  Image Line: FL Studio, Plugins

Computer HardWare

Work History

Work History
Mar 2011 - Present


Walmart Stores Inc.

Asset Protection Coordinator-Asset Protection Recovery

Manager: Maria Salas

Phone: 800-236-7428

Address: 1300 sw 8th bentonville ar, 72712

·Took inbound calls for various payment situations

·Advised Shoplifting subjects on civil laws for pursuit of civil demand

·Assisted customers and associates with payment arrangements

·Build weekly reports of my individual statistics

·Set up and led monthly meetings

·Assisted specialists with reporting and case special projects

Jul 2010 - Mar 2011

Coord FinanceOperations


Coordinator Finance Operations

Manager: Erlinda Garza

Phone:  479-254-2918

Address: 1300 sw 8th bentonville ar, 72712

  • Performs fraud review for customer orders and requests by reviewing account fraud scores; reviewing order payment and order type (for example, tax exempt orders, corporate shopping card orders); reviewing billing and shipping addresses, ordered merchandise, shipping methods, customer purchases, and chargeback history; reviewing Internet Protocol (IP) address and device identification; linking confirmed fraudulent accounts to additional customer accounts (for example, linking names of account holders, linking IP addresses); researching multiple external internet websites; and calling banks, customers and payment processors for verifications of personal information related to credit cards.

  • Provides customer service for orders or requests by responding to customer service calls and customer e-mails; processing electronic billing authorization removals and alternative payment methods; rebilling customers; documenting actions taken in customer account history; communicating actions taken to customers, carriers, banks, stores, corporate customers, supervisors and other departments; reviewing tax-exempt orders to ensure compliance with state tax-exempt law; activating or cancelling shopping cards; and escalating calls to management.

  • Documents and processes customer accounts to reduce fraudulent activity by blocking accounts when fraudulent activity is suspected or confirmed; obtaining verbal authorizations from banks; processing order status (for example, releasing orders, cancelling orders, stopping shipment); and preparing carrier claims documentation.

Jun 2009 - Mar 2010

CFS/Tech support/Managers line

NCO Group

Manager: Renee Robinson

Phone: 913-402-1333

Address: 11214 Renner Boulevard, Lenexa 66219

• Tier 1 technical support, the initial support level responsible for basic customer issues.• Citrix,CSM for sprint/nextel mainframe.

• Customer service,customer financial service.

• Accounts manager,inbound soft collections.

• Product specialist• Managers line/team lead, assisted managers/agents with escalated calls.• This includes troubleshooting methods such as verifying physical layer issues,

• Call/ account triage analyst, payment arrangement assessment specialist,

• Resolving billing, username, and password problems.• Uninstalling/reinstalling basic software applications,• Verification of proper hardware and software set up.• Assistance with navigation around application menus.• Worked directly with clients to consolidate and remove past due debt. to keep out of  collections by setting up payment arrangments.

Jan 2000 - Jan 2010

Freelance CGI Artist

Turbo Squid Inc.

• Owner of BuffNerds Studios inc.• Project management• Lead Graphic Engineer• Lead Sound Engineer

Use turbo squid inc. as a Freelance Vendor for CGI produced by my Small freelance home based business BuffNerds Studios.

3D modeling


3D Lighting

3D Rigging

2D/3D Animation

Feb 2009 - Jun 2009

Personal Fitness consultant/Personal Trainer/Desk Manager

Bally Total Fitness

Manager: Dan Meditz

Phone: 913-390-4930

Address: 15274 West 119th Street, Olathe 66211

• Assisted with sales of training sessions, and Product to clients, and members.• Provide motivation and support to an individual in an exercise program.• Created personal Workouts, and diets for Clients

• Lead group fitness classes

• Accounts manager, includes follow ups, and updates.

• Product sales, customer service specialist

location of employment went out of business 7-09

Sep 2008 - Oct 2008

Graphic Designer/Production Artist

Athletic world Advertising

Manager: ChazPhone: 479-444-8428Address: 3340 North College Avenue, Fayetteville Ar 72703

• Adobe illustrator production Artist

• Commercial Printing

• Database development and Server updating

• Accounts update manager

• Designed Premier high quality, full-color promotional and marketing products for sports teams or business.

went out of business 10-08, Bought out by Game On Promotions,changed name to Five Star Sports

Jan 2007 - Jan 2008


The Engineering Institute

Manager: Phone: 479-846-8000Address: 13045 U.S. 62, Farmington, AR 72730

• 3D engineer/outside consultant

• Worked Directly with mechanical  and electrical engineers.• Applied physics to reconstruct fatal crash scenarios to present in court.

Jan 2007 - Aug 2007

Processor in underwriting

Shac inc. Corporate

Manager: Chris BreslinPhone: 479-621-9600Address: 615 Jean Mary St. Tontitown Ar 72770

• Processing credit loan application.• Assisted with assessment of the eligibility of a customer to receive product.• Site  Auditing and inspection.• Vehicle Auditing and inspection.

• Site Manager Training.

• Compliance and Security Awareness.

Went out of Business 8-07

Sep 2006 - Jan 2007

Personal Fitness consultant/Personal Trainer/Desk Manager

Fuel Fitness

Manager: Travis TrumboPhone: 479-751-1600Address: 866 South 48th Street Springdale Ar, 72762

• Assisted with sales of training sessions, and Product to clients, and members.• Provide motivation and support to an individual in an exercise program.• Created personal Workouts, and diets for Clients

• Lead group fitness classes

• Accounts manager, includes follow ups, and updates.

• Product sales, customer service specialist


Aug 2002 - May 2006


Springdale High School

2006 skills USA Competitor, Taught and Trained 3 teams from my school including my own team in 3d animation. placed 1st-3rd place on college level

2006 Studica Competitor, Taught and Trained 3 Classes of students in 3d animation, placed 3rd personaly on national college level

Sep 2000 - Sep 2005

Eagle Scout

Boy Scouts Of America

My Eagle Scout Project Consisted of 200 plus man hrs where i personally managed 23 people on a Landscaping Project for Fayetteville AR, veterans cemetery.