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G Mohan Kumar

Assistant Manager - Service


  • Assistant Manager with overall nine years of experience in Service.
  • Lead a team of Technicians; mentor and train technicians on Technical aspects and troubleshooting.
  • Share information on product improvements and technical service bulletins with branch and dealer technicians.
  • Promote and Execute Annual Maintenance Contracts, Comprehensive Maintenance Contracts and Hiring Contracts.
  • Conduct Service campaigns and health Audits to generate Conversions and Overhaul Service business.
  • Conduct Training Programs on Equipment Safety, Operations and Maintenance to Operators and Customer's Maintenance team.
  • Exposure on commercial aspects (Sell, Bill and Collect) in service transactions.
  • Capture, compile and share information on competition in market.
  • Monitor and guide Dealer and Dealer Technicians.
  • Warranty Handling; Field Failure Analysis and reporting; Field modifications and up-gradations and Exposure in warranty export documentation.
  • Co-ordinate with Vendors for Technical support on bought out items / parts and warranty escalations on parts failure.
  • Exposure on TOC, MTA and MTO concepts in spare parts and inventory planning for Branch and dealer Stock.
  • Exposure in Microsoft CRM.
  • Exposure in reading Hydraulic and Electric Schematics.
  • Exposure in troubleshooting Hydraulic and Electrical issues, issues with Engine and Automatic Transmission, Hydraulic Power Steering, Hydraulic Brakes System.
  • Exposure on CURTIS, SEVCON, SME, ZAPI controllers and parameters setting in the controllers through suitable interface applications and troubleshoot controllers using remote desktop clients viz. Ammyy Admin, Team Viewer.


Computer / IT Skills
  • MS Office (Excel, Word, Power Point, Outlook).
  • Conversant with Windows 10, 8 and Windows 7.
  • Microsoft CRM Application user.
People Management
  • Provide a conducive and proper working atmosphere for reportees.
  • Ensure adherence to organizational values and conduct.
  • Resolve grievances of reportees.
Dealer Support

Train Dealer technicians and provide Technical Support to Dealer, Resolve dealer queries; communicate to dealer business strategies and policies.

Trainings and Campaigns
  • Train technicians on technical aspects of Equipments.
  • Train Operators on Work and Equipment Safety.
  • Conduct service campaigns at Major / Key Customer locations to generate service revenue.

Warranty and Service Administration
  • Scrutinize and  process dealer warranty claims.
  • Analyze warranty claims from customers and approve genuine claims only.
  • Ensure that the warranty cost does not exceed the limit for the branch based on equipment population.
  • Consider Goodwill claims from Key / Major Customers.
  • Plan and execute field modifications as per guidelines of HO, as and when required.
  • Report repetitive Field failures and suggest REC (Request for Engineering Change) to HO based on inputs shared by field team.
Technical Skills
  • Good understanding of technical Know-how of automobiles.
  • Good learning ability.
  • Basic knowledge on troubleshooting issues with engine, transmission, steering and brakes systems.
  • Hands on Experience in trouble shooting Hydraulic and Electric Circuits.

Work History

Jul 2010Present

Assistant Manager

Godrej Material Handling (Division of Godrej & Boyce Mfg Co Ltd)

Provide after sales service support to 400 plus customers in Telangana, from Hyderabad, for a wide range of 800 plus equipments viz. Warehousing Equipments, Counter Balanced Trucks, Access Equipment, Cleaning Equipments and Traded Products.
I handle a team of Technicians at Branch; also guide and support the dealer execution team.

Key areas I have been responsible for:

  1. Achievement of Branch Service target
  2. Team Management
  3. Developing Dealers
  4. Warranty and Service Administration
  5. Field modifications
  6. Feedback on Equipment performance.
  7. Technical skill assessment of Branch and Dealer Manpower
  8. Commercial transactions in Service
  9. Trainings
Jun 2007Jun 2010

Service Executive

Dozco India Pvt Ltd

Handled Service Support for SHANTUI- Dozers & Graders, Kawasaki Wheel Loaders, Doosan-Daewoo & Yanmar Excavators and Soosan Rock Breakers. Also have exposure on installation and calibration of Loadrite Scales on Wheel Loaders


May 2006

B.Tech in Mechanical Engineering 

Berhampur and Biju Patnaik University

First Class Honors with 77.81%; from MITS- Rayagada

Jun 2002


CBSE - Board; School - Chinmaya Vidyalaya, Therubali

First Class with 67.80 %

May 2000


CBSE - Board; School - Chinmaya Vidyalaya, Therubali

First Class with 71.6%

Professional Trainings Undertaken

Jul 2015Jul 2015

Product Training and Troubleshooting of CROWN - Warehousing Equipments

CROWN - Munich (Germany)

Training obtained on Walkie trucks (WP, WT, DT, ET models)

Apr 2010Apr 2010

Product Training and Troubleshooting of Loadrite Scales

Dozco India Pvt Ltd
Nov 2009Nov 2009

Product Training and Troubleshooting on Kawasaki Wheel Loaders

KCM (Kawasaki Construciton Machinery) - JAPAN


May 2006Jun 2006

Design Courses - ANSYS, CATIA, Unigraphics

CTTC - Bhubaneshwar

Workshops Attended





Personal Profile

Date of Birth                              : 31/10/1984

Marital Status                            : Married

Nationality                                  : Indian

Religion                                       : Hindu

Mother Tongue                          : Telugu

Languages Known                     : Telugu, Hindi, English and Oriya

Address for Correspondence  :

                                                        H No. 35- 469/1, Plot No 37,

                                                        Madhavaramnagar Colony, Allwyn Colony Phase – I,

                                                        Near Sri Nagarjuna Star Kids, Kukatpally, Hyderabad – 500072, T.S

Current CTC                                : Rs 7, 50000  + per annum

Current Location                        : Hyderabad / Secunderabad

Notice Period                              : Three months. (negotiable to one month with buyout option)


I hereby declare that all the information furnished above is true to the best of my knowledge and I bear the responsibility for the correctness of the above mentioned information.

G Mohan Kumar

Dt: 24/06/2016