Greg Miller

Greg Miller

Work History

Work History
Oct 2011 - Present

Guest Service Associate

Towne Park

Guest Service Coordinator; 2001 – 2003; 2005 – 2007; Guest Service Associate 2011 - Present

Led professional valet and self-parking operations.Assist Account Manager in motivating staff, scheduling and revenue reporting.Build relationships with key hotel management in order to maximize customer service and reach full profit potential of valet department.

·Developed and coordinated new-hire training program for Valet Dept. at Gaylord Opryland Resort & Convention Center – 2002

·Served as Interim Account Manager for the Embassy Suites Vanderbilt, Marriott at Vanderbilt and Renaissance Nashville - 2003

·Earned the Peak Performer Award for the month of June 2005 and July 2006 for leadership and service excellence

Apr 2012 - Present

Independent Contractor - Social Media Marketing

Miller Interactive, Inc.

·Execute integrated social media campaigns utilizing Facebook and Blogger for national pool dealer accounts.

·Utilized linking strategies to achieve SEO

Jul 2007 - May 2011

Presale Account Manager

Coca-Cola Bottling Co. Consolidated

Managed the proper execution of sales and marketing strategies among 88 separate accounts, met company goals, built solid relationships with store managers and working with merchandisers to ensure quality standards are upheld.

·Trained new-hires in best practices and lead training sessions preparing them to drive a combination vehicle and obtain their Class A CDL driver’s license.

·Merchandiser representative to the Safety Committee

Mar 2005 - Dec 2005

Founder / President

Music City Sport & Social Club

Directed operations, sales, marketing and business development decisions.

·Built lasting relationships with customers, media and marketing partners

·Managed events hosting up to 300 people

·Developed dynamic website and marketing strategy including weekly email newsletter, logo design and strategic direction of the organization

Feb 2004 - Mar 2005

Director of League Developement

Nashville Sports Leagues

Developed adult coed recreational sports leagues. Key point of contact for all customer service issues.

·Produced 100% growth rate over the course of one year.

·Managed multiple sports league operations simultaneously

·Implemented marketing, communications and promotional strategies for the organization

Education

Education
Aug 1994 - May 1999

Bachelor of Science

University of Tennessee, Knoxville

Skills

Skills

HTML

Microsoft Office

Proficient in MS Word, Excel and Power Point

Summary

Management

  • Managed professional valet and self-parking operations for Opryland, Embassy Suites, the Renaissance and the Marriott at Vanderbilt.
  • Built and managed a team of 28 Guest Service Associates as Valet Chairman for the 2002 Bell South Senior PGA Classic and the 2003 Music City Championship.

I believe this experience transfers directly to the need organizations have concerning how volunteers for special events and employees will be managed, scheduled and compensated.

Sales  – I have worked as a sales agent for American General and a Presales Account Manager for Coca-Cola Bottling Co. Consolidated. I gained valuable experience in sales, marketing and client relationship management. While I am not seeking a purely sales position my experience will be helpful in developing new business as well as dealing with vendors and clients.

Marketing and Public Relations

  • Graduated from the University of Tennessee with a BS in public relations and a minor in marketing.
  • Created marketing strategies including the development of a dynamic website and a communications campaign utilizing weekly email newsletters and over the top customer service for Nashville Sports Leagues
  • Executed Integrated social media marketing campaigns for national accounts

Event Planning

  • Coordinated  8 separate sports leagues simultaneously
  • Planned social events hosting 300+ people.

My relational skills and my ability to coordinate and organize transfer directly to dealing with vendors, workers and customers to ensure a successful event.

Training

  • As Lead Shift Manager for Towne Park at Gaylord Opryland I wrote and developed the training program for the valet department.
  • As a Route Specialist for Coca-Cola Bottling Co. Consolidated I trained new hires in best practices and lead training sessions preparing them obtain their Class A CDL drivers license.

This experience developed my leadership, teaching and management skills in a way I found immensely rewarding.

Interest

Nashville Sports Council - Volunteer and Individual Membership Committee member

Certifications

Certifications
Nov 2006 - Present

Certified Hospitality Supervisor

American Hotel & Lodging Association