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Learning, Cooking, Writing Poetry, Entertaining, Playing Fantasy Sports, Playing Basketball, Racquetball, Golfing, Fitness, and analyzing company portfolios for potential investment options.    


To obtain a position where I can utilize my skills to make a meaningful contribution towards reaching organizational goals.

Work experience

Jan 2010Present

Account Manager

Staples, Inc.

Responsible for developing and maintaining business relationships.  Responsibilities include prospecting, lead generation, cold calling, appointment setting, sales consultations, account set up, and account management. 

Jun 2007Nov 2008

Service Center Manager

Manheim Connecticut

Promoted to start new dealer credit branch.  Performed data analysis to target corporately approved location.  I then furnished the office and oversaw the installation of telecommunication hardware.  I grew and managed an accounts receivable portfolio from the ground up to a profitable 3 million dollar available limit. Responsibilities included sales appointments and consultations, financial data analysis, contracting, collecting, auditing, and overall account performance.

Apr 2004Jun 2007

Account Manager

Manheim Metro New York

Managed, serviced, and originated accounts.   Prospected through cold calls and face to face meetings, and events.  Responsibilities included, analyzing business financial data, sales consultations, documentation requests, contracting, cross sold other company products, collected, audited, and overall account performance. 

Jan 2001Apr 2004

Collection Representative

Automotive Finance Corporation

Answered all incoming customer service calls.  Handled auditing issues including: reconciliation, maintenance of failure to pay, imposed account restrictions for such failure, repossessions and liquidation of recovered assets. Was responsible for negotiating payment plans for any non-compliance of dealer financial contractual obligations.  Imposed fees and fee waivers based on analysis of customers current business and historical business patterns. 


Jan 2009May 2009

Nassau Community College

Returned to school to complete BA in Economics from S.U.N.Y University at Albany.


Financial Analysis
Reviewed personal, as well as business financial documents to determine creditworthiness of potential customers.  Documents for analysis included, Personal and Business Taxes, Personal Financial Statements, Profit & Loss statements, Business Balance Sheets, Bank Letters, and Personal Credit Reports.  All were obtained and analyzed to help determine Credit line amount, and Terms. 
Data Analysis
Account Management, Prospecting, and Loss Prevention were large parts of my previous experience.  Analyzing buying patterns, and payment patterns in relation to previous business history was a large factor in preventing losses.  Daily, Weekly, and Monthly data was analyzed to find new potential customers, while looking for early warning signs of potential loss customers.  I also was project manager for new office location where data analysis of a non-penetrated region was an influential tool to determine profitablility and location of new business 
Interviewing and Surveying
Part of the customer service and selling processes is to obtain as much information about a customer needs as possible.  I came up with unique questionnaires to determine which product was best suited for their business needs.  I was also able to obtain a clear financial background to determine if a potential customer met organizational qualifications. 
Problem Solving
I have the ability to understand problems.  I see finding solutions and decision making as a challenge that I enjoy taking on.  I was go to troubleshooter for most accounts I handled even while upper level staff was in place.  
Customer Service
Provided exceptional customer service in all previous employment experience.  I see this is my major skill.  Assessing customer needs, building relationships, and doing that little something extra for customers really goes a long way toward meeting organizational goals. 
Collected on B2B Accounts Receivable lines of credit for 8 years.  Was responsible for daily, weekly, and monthly collection reports.  Timely follow up, and persuasive negotiating techniques were keys to success.   
Sales Professional
To be an effective salesperson one must manage time efficiently, be a self starter, generate referral business by providing exceptional service, and have a knack for assessing customer needs.   I have implemented all of these effectively as an outside salesperson and project manager. 
Computer Proficient
Proficient in the use of MS Office, including Excel, Access, Word, and Power Point.  Also advanced knowledge of  specific company systems including AS 400, Cosmos, Dealer Track, and Reynolds and Reynolds.