Gerard Diaz

Gerard Diaz


My combination of customer service skills, team leader expertise, and experience assisting customers for one-call-resolution satisfaction gives me the edge for providing top-quality customer service.   I have developed and implemented my customer satisfaction standards for style and quality that are used in any call-center or customer service department. In addition, I have worked closely with other departments including national, collections, sales, and technical support.

Experience has taught me how to build strong relationships with my fellow co-workers and anyone I work with in an organization. I have the ability to work within a team as well as cross-team. If I can provide you with any further information or if they are any questions you may have regarding my qualifications, please feel free to contact me. 

I can be reached at anytime via email at or by phone at 512-736-8303.

Work History

Work History
Mar 2012 - Present

Business Class Account Services Agent

Time Warner Cable
Mar 2011 - Present

Customer Service Representative

Debix Inc., Identity Theft Network

We monitor data provided by thousands of resources including law enforcement for compromised personal information. People that are at risk of identity theft are provided our credit monitoring service.  Our expert investigators repair and restore the identity of our consumers, saving them hundreds of hours of work and frustration.

Mar 2009 - Jan 2011

Apprenticeship Program

Plumbing And Pipefitting Local Union 286
Jul 2007 - Jan 2009

Customer Service Representative

StaffMark Agency

We are contracted to provide the best quality customer service any representative in the industry should provide, adapt to computer programs and systems from each work environment. We work hard to strive for excellence and success. 

Sep 2005 - Oct 2006

Technical Support/ Customer Representative

Cingular Wireless


Jun 2009 - Present

Bachelors of Arts

The Art Institute of Austin

The Art Institute of Austin is a branch of The Art Institute of Houston and part of The Art Institutes system of schools, America's Leader In Creative Education.

AI is located in Austin, Texas, the state capital and fourth-largest city in the state. Us as students we are able to do imaginative thinking and studying in a city known for its creativity and originality. Austin is a vibrant spot that celebrates being cosmopolitan and unpretentious; high-tech and low-key; big city and college town. Austin was selected as the #2 Best Big City in "Best Places to Live" by Money magazine in 2006 and the #1 College Town by the Travel Channel. This is an independent, unassuming spot proven by the unofficial slogan locals use "Keep Austin Weird," referring to the spirit of the city and the vibrant network of locally-owned businesses. 

Aug 2001 - May 2005


Del Valle High

               •High School Diploma

•Recognized for Academic Decathlon Awards








At Azteca America Channel 20 I started as a regular intern uploading videos into the computer, renaming videos & files, and looking up sport stories for the sports segment that was to be captured later on the day by the recording crew. After paying my dues I asked for more responsibility and so i was put in charge of shooting, arranging and organizing the sports segment. I did everything from looking for the stories, to shooting and recording the segment and finally editing the segment on Final Cut Pro.  I also assisted in the shooting of many commercials where i set up the cameras, lights, and shades. I also gave ideas for the commercials and helped write part of the dialogue.  

Video Editing/ Shooting

As a student at the Art Institute and an intern at Azteca America Channel 20 I have been training and under going study in Audio and Video Production. At school I was assigned projects to shoot films, short stories, and come up with a various number of soundscapes for different movie scenes and commercials.     

Customer Service Representative

I have been in the Customer Service Industry since i could remember. I provide the best quality service only because it's our customers who depend on us for solutions and answers  to their problems and questions.