Olive Llanza

  • Cavite City Philippines
Olive Llanza

Work History

Work History
Jan 2011 - Present

Assistant Financial Accountant

Norwegian Cruise Line

Duties and Responsibilities

  • Man the Onboard Credit Desk during service hours and at embarkation, as required.
  • Obtain guest Credit Card registrations and handle changes in credit cards and/or method of payment.
  • Accept, verify and record guest cash deposits, where applicable.
  • Batch postings to guest accounts (i.e. Freestyle Gratuities)
  • System account balancing and Close Day procedures. Perform nightly close day procedures.
  • Credit card processing, including obtaining manual authorizations.
  • Update Daily Revenue Summary.
  • Monitor guest accounts with cash deposits and declined credit card authorizations, (closing accounts with no method of payment).
  • Verification of system accounts checks and transfer of balances as per company policies.
  • Audit all promotional charges, ensuring compliance to company policy.
  • Balance all revenue areas on a daily/nightly basis.
  • Report generation, back up and reset of the POS on a nightly basis.
  • Manning of Foreign Exchange desk and operation of Foreign Exchange system on appropriate vessels.Daily balancing of Foreign Exchange float.
  • Handle issues regarding guest disputes, queries and statement copies.
  • Prepare system account checks for ship’s management approval.Ensure appropriate signature/approval received for all checks to be included in the voyage package.
  • Other duties as assigned and approved by the Financial Accountant and/or Chief Financial Accountant.
Jun 2008 - Feb 2010

Crew Activities & S.T.Y.L.E. Coordinator


Basic Purpose as CASC

  • Oversee, service and monitor all aspects of Crew Activities and S.T.Y.L.E. on board the vessel, making recommendations where necessary to improve quality of life, work and overall crew morale. Individual will assist in the development and implementation of programs, activities and policies that provide the highest levels of comfort and satisfaction to crew while on board the vessel.
  •  Provide readily accessible support and assistance to crew and Senior Management in all areas of Crew Activities & S.T.Y.L.E, and to act as liaison between the ship and shoreside management in the areas of Crew Activities & S.T.Y.L.E. culture.
  • Facilitate the orientation process of new crew members, working closely with ship’s management to ensure that new crew members receive proper orientation and welcome assistance upon boarding the ship.
  • Monitor and maintain the Crew Welfare budget, overseeing the accounting process and overall expenditures on board, ensuring that monthly & annual budget is achieved.
  •  Handles ordering of items, inventory and pricing of new items of crew shop.Liaise with the Inventory Accountant and CFA in monitoring stock for Crew Shop, laundry machines, crew gym and related equipment / facilities.
  • Daily communication with Hotel Director & Staff Captain to discuss operations, budgets, proposals & issues.
  • To coordinate and maintain Crew Service Award Program.  Closely coordinates with CFA and Shoreside Crew Welfare Manager.
  • Conduct routine inspections of crew areas, cabins & facilities, such as crew bar, smoking / non-smoking lounges, laundry facilities, crew gym, library, internet & mess rooms.
  • Communicate feedback to ship’s management regarding quality, variety and availability of crew meals in the mess areas. Suggestions from crew shall be taken into consideration and communicated.
  • Maintain inventory and ensure good quality of the crew library, crew shop, video rentals, and other rental programs on board the vessel (bikes, computers, etc.)
  • Coordinate and support crew learning opportunities such as computer classes & language classes.
  • Coordinate and develop monthly Crew Newsletter on board the vessel, communicating company news, ship-related events & activities, crew news such as birthdays & anniversaries.
  • To plan and organize company sponsored crew parties & events, such as BBQ’s, dinners, etc.
  • To work in conjunction with Ship’s Management and the Shoreside Crew Welfare Manager in processing Family & Friends Cruise Requests and Comp Requests submitted on board.
Apr 2004 - Mar 2008

Technical Secretary Safety

  • Coordinates closely with the Safety Manager, Fire Fighter, Environmental and Security Officer in all Training related matters.
  • Handles schedule of trainings and distribution of list to Department Heads.
  • Ensure that all safety cards with emergency duty are assigned to crew with valid certificates according to SEMS.
  • Monitor and handles the training records of all crew onboard and properly encoded to MAPS and Fidelio system.
  • Ensure proper filing of crew certificates and be ready for audit.
  • Ensures that all crew members coming onboard has specific certificates required by STCW.
  • Responsible in updating and posting the passenger and crew manifest according to assembly stations every after embarkation.
  • Maintain and update safety notice board on all upcoming safety alert from SEMS.
  • Be well familiar with MAPS and Fidelio.
Oct 2001 - Apr 2004

ISM Coordinator / Safety Secretary

  • Mainly responsible in all training certificates of crew according to STCW.
  • Updates all forms and checklists according to company's Policies & Procedures and ensure that all updated documents are properly distributed in each department.
  • Maintains the SMS (Safety Management System) Manual up to date and be ready for audit.
  • Monitor trainings of crew missing required courses and coordinates with Safety Manager for schedule of training.
  • Responsible in assigning blue cards to all crew.
  • Provides Secretarial job to the Safety Manager and Staff Captain. Has been assigned as Captain Secretary for two contracts.
Sep 1998 - Jun 2001

Departmental Secretary/Franchising Assistant

  • Mainly duty is to provide secretarial job to "Swatch" Department Manager.
  • Prepares monthly sales report to be submitted to the General Manager of Gift Gate.
  • Handles Franchisee for Swatch and Hello Kitty.
  • In charge for ocular visit of the prospective area and recommends to the clients.
  • Handles set up and assist in the opening of the new stores including training of the sales clerk.
Feb 1996 - Sep 1998

Executive Assistant

  • Provides administrative support to the VP, including preparation of project proposal for prospective clients.
  • Keep and update plans and drawings of all ongoing projects and maintains available copy for the Engineers.
  • Assist the VP in doing ocular visit inspection to the project sites.
  • Attends outside meeting together with the project Engineer and the owner.
Sep 1993 - Feb 1996

Crew Chief

McDonalds Food Industry

Attend to any minor problem concerning customer service. Training people on crew stations. Maintain critical standards for holding time, service speed and quality, food safety, cleanliness and sanitations,


Jun 1993 - Apr 1995

Computer Secretarial

Info-Tech Computer School
Apr 1991 - Apr 1993

Bachelor of Science in Secretarial Administration

Central Colleges of the Philippines



Excellent in various Computer Programs


My interest is mostly dealing with people, marketing, advertising and sales.


To be an effective team player in a progressive and dynamic organization where leadership, motivation, and skills are constantly honed in a workplace to bring out the best in everyone's performance.  I am completely open to travel when needed and I am excellent at multi-tasking in a fast paced environment. 


Mar 2008 - Present

Safety Leadership Course for Middle Management

Norwegian Cruise Line
Aug 2002 - Present

Basic Safety Training and Instruction

Assessed by TESDA Philippines
Apr 2002 - Present

Proficiency in Survival Craft

Star Cruises
Nov 2004 - Present

Crowd Management

Norwegian Cruise Line
Oct 2004 - Present

Illegal Drugs Lecture

Norwegian Cruise Line
Dec 2008 - Present

Training Program for Public Health

Norwegian Cruise Line



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