Results-focused IT professional with a strong background in Project Management, Technical Support, Application Development, and Strategic Planning. Decisive, detail-oriented leader with a proven ability to increase competitive advantages by leveraging existing technologies and systems, and introducing new technology to boost productivity. Strong skills in hiring, training, team building, innovating, problem solving, and making important things happen.
Feb 2005 - Feb 2009
Eddie Bauer Holdings
•Designed & developed legacy custom software & enhancements for Finance, Retail, E-commerce, Merchandising, Order Entry, & Logistics Systems.•Implemented SOX Compliance Processes.•Worked with external auditors to understand & document processes, identify gaps (SOD – Segregation of Duties), & resolve issues.•Masked bankcard & social security numbers on online screens & reports for PCI (Payment Card Industry) Compliance.•Automated the addition and deletion of new and terminated employees for 9 application security systems by role id.•Created SQL and SSIS Packages using MS SQL Server 2005.•Enhanced product and items feeds to the company website as an E-commerce Team Member.•Completed Major Vendor Software Financial System Upgrade. Planned, designed, added custom code, tested, & implemented over 3,000 members to upgrade to Infor (formerly GEAC) Millennium 3.50.50, M:Edit, SDT, PCLink, Accounts Payable, General Ledger, Fixed Assets, Capital Projects, & Purchase Order Systems.
Jun 2004 - Feb 2005
TRANSITION PROJECT MANAGER
Spiegel/Eddie Bauer/New Port News
I was a Project Manager for 7 years with Spiegel. Spiegel owned Eddie Bauer and New Port News (also called NNI). Due to chapter 11 for Spiegel, the company and NNI were sold leaving only Eddie Bauer. I accept a shift in position to Technical Specialist to stay with Eddie Bauer. From June 2004 until February 2005 I was also a Transition Project Manager to transition all Merchandising, Finance, and Factory EDI Systems to new ownership. This was completed 3 ½; months ahead of schedule.
Jun 1998 - Jun 2004
Applications Development & Support Manager
·Successfully led small to large teams of technical professionals in many complex and high-profile projects involving legacy custom software and vendor packaged software
·Exceeded 2003 objective to reduce problem tickets by 25% and exceeded 2002 objective to reduce problem tickets by 42%. Analyzed production problems, identified recurring problems, and focused team on implementing permanent solutions. Reduced head count by 2 and reallocated 2 other resources for development projects.
·Formed a new QA team of 10 associates per quarter, communicated monthly release dates and projected installs, obtained approvals and managed the team. This resulted in better quality of code and JCL; and better informed, satisfied clients.
·Developed a Skills Analysis form, Project and Training Risk Analysis procedures, and a "Mentor the Manager" checklist. These improved the productivity and morale of the managers.
·Streamlined & standardized on-call rotation procedures & policies.
·Wrote production support guidelines, secured senior management approval, and presented the new procedures to Business Systems Support. Achieved quicker problem resolutions and established an organized, repeatable process.
·Coached three associates to improve their performance problems. Provided expectations, encouragement, motivation, a sounding board, understanding, guidance, insight and training. Improved the effectiveness of these below standard performers to promoted and outstanding associates.
Sep 1993 - Jun 1998
Information Technology Project Specialist in Finance Applications. Mainly worked on vendor, GEAC (formerly M&D and Dunn & Bradstreet), software. Upgrading, installing, testing, and enhancing finance software and reports.•Reduced A/P history purge run time from 8 hours to 1.5 hours.•Led several financial software upgrade projects. •Planned the projects using the full System Design Life Cycle methodology.•Distributed assignments, communicated project updates to clients and senior management.
1992 - 1993
Senior Systems Analyst
J.T. Ryerson & Son, Inc.
1984 - 1992
Programmer & Systems Analyst
Completed the class, currently studying to take the PMI PMP exam
Northern Illinois University
Passed the certification exam. Currently working on my project to complete the certification.