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  • 9326 Shepton Street, Orlando, Florida 32825
  • 407-535-5360

Gloria Igwebuike



Solutions-oriented Implementation Analyst possessing a unique combination of skills, including project management, business analysis, quality assurance testing, financial background and applications development experience.

Work History

Apr 2015Present

Benefits Operations Manager

Aon Hewitt - Your Spending Account - Orlando, FL
  • Provide subject matter expertise to client, client team, shared services, and supporting services on plan provisions and ongoing processing concepts for clients in ongoing delivery, including translation of requirements
  • Lead and facilitate updates for all applicable requirements documents for plan provisions, interface documentation, and delivery channel documentation for clients
  • Provide monthly report as well as audit contribution files on a monthly or quarterly basis
  • Lead analysis discussions to ensure the provision requirements match the technical specifications for clients in ongoing delivery
  • Coordinate with systems analysts, customer service, and other teams to manage client service delivery

Jun 2012Present

Implementation Requirements Analyst

Aon Hewitt - Your Spending Account - Orlando, FL
  • Managed multiple related and interdependent projects to collectively deliver a desired business outcome based on varying degrees of complexity
  • Managed the end-to-end product delivery strategy including the collection and translation of business requirements into project plans, and worked with technology on acceptance and regression testing to ensure functionality.
  • Managed scope to ensure agreed/approved/appropriate value is delivered and commitments are achieved within time, cost, and quality parameters
  • Successfully planned and coordinated project deliverables across multiple platforms in support of project requirements
  • Managed a portfolio of client projects from design, build, through implementation and operational turn-over, with high levels of complexity
Nov 2010Jun 2012

Supervisor, Customer Service Specialist

Aon Hewitt - Your Spending Account - Orlando, FL
  • Handled customer escalations by conducting appropriate research and request update in order to ensure that the accurate information reflects on the account.
  • Promoted to senior supervisor to help coach newer colleagues
Sep 2009Oct 2010

 Customer Service Representative

Employment Resources/Spherion Staffing LLC - Orlando FL
  • Handled customer account updates and educated them of solutions to meet their needs.
  • Corresponded with other internal and external teams to ensure that customers' escalated issues are resolved.
  • Constantly provided accurate information to customers which earned me the opportunity to supervise a group of new employees.


Sep 2011Dec 2013

Master of Science - Finance

Webster University
Aug 2009Jun 2011

Master of Science - Procurement and Acquisitions Management

Webster University
Jan 1997Aug 2000

Bachelor of Science -Economics

Nnamdi Azikiwe University