Gloria Gallo

Summary

Telecommunications/Network Management Engineering, Operations, Planning, Security & Architecture Telecommunications management professional with extensive experience leading new product introductions, training, documentation, and implementation of wireless and wireline products and services for major telecommunications manufacturer. Vast experience in end-to-end operations/engineering/ consultancy services for communications systems. Key player in the implementation of the world's first commercial 3G wireless network (in Spain). Work in customer-facing roles using operations and technical expertise to plan and deploy cost-effective solutions and earn extreme customer satisfaction while generating millions in revenue through expert sales support. Versatile, culturally adaptable leader with record of high-profile assignments throughout Europe, Latin America, and the Middle East. Communicate fluently in English, Spanish, and Portuguese. Client Relations  Post-Sale Support  Product Marketing  Product Rollout Infrastructure Design  Internet/Intranet  IT Security  Network Administration  Network Design Network Management  Research  System Analysis/Design/Improvement/Migrations  Strategic Planning Technology Evaluation/Deployment  Team Leadership/Motivation  Technical Sales  Operations

Work History

Work History
Jun 2008 - Mar 2009

New Product Introduction and engineering Service Readiness prime for Caribbean and Latin-American

Nortel Networks
-Lead and coordinate activities related with NPI (New product introduction) for CALA region. -Lead and coordinate activities related with A&O (Audit and optimization/performance) Service readiness. -Review and provide training paths related with business and technical skills requirements for the engineers in the region. Impact Highlights: Key proactive role that identifies technical lacks and process lacks that could impact customer deliveries quality. Influence engineers technical career path and development. Work with Lead Services and Product teams to guarantee that requirements for regional market are meet.
Oct 2006 - Jun 2008

End to End Engineering prime

Nortel Networks USA
- Povide E2E support to solutions and project for CALA customers. E2E supports include Wireless solution, data solution, - VoIP solution, new technology introduction LTE solution and wimax solutions. One of the major customer are: Trilogy Dominican Republic and Trilogy Haiti (COMCEL). Impact Highlights: Strategy role that provides to the customer with “the” technical point of contact to work with planning, marketing and operation organizations (decision makers and general technical staff) to provide best and cost efficient solution and maximize based installed return and to introduce new services and solutions. Improve customer satisfaction.
Sep 2005 - Sep 2006

Network Architect

Nortel
-Technical Prime responsible for overall design and engineer issues for some Caribbean and Latin-American customers. - Overall engineer quality deliveries for CDMA/1xRTT/evDO, Wimax, PBT/PBB/NGN (CS2K VoIP)/IMS, and legacy TDM solutions. - Subject matter expert for GSM/UMTS/GPRS deployment (CS and PS cores) - Network future planning and converge network strategy, this is Legacy to next generation - Engineering budget prime. - Coordinate virtual engineering teams working for the project -Review Engineers schedule and milestone related with project deliveries - Contact point with Sales Team and functional teams for technical aspects. - Work closely with customer’s marketing and planning department reviewing application and service applicable to increase customer revenue.
Sep 2004 - Aug 2005

Wireliness Nework engineer

Nortel Networks
� Network Engineer/customer facing engineer for GSM-GPRS/UMTS/CDMA projects for customer in CALA region. This includes: � Perform Customer inputs meetings. � High level and Detail Design.
Nov 2003 - Jun 2004

UMTS/GPRS Network design expert/Israel

Nortel Networks
� Designed IP UMTS/GPRS backbone for Partner Israel � Performed consultant activities to integrate UMTS network with current IP network, this includes: routing recommendations, ip planning, 2.5 application and services integration. � Performed Consultant activities for security guidelines on the network, this includes Firewall rules, network segmentation design, � Delivered design for Packet Core Network Elements � High and Low level datafill � Performance Metrics support: this includes performance counters analyze.
Apr 2003 - Sep 2003

GPRS Packet core Network consultant/Brazil

Nortel Network
� Coordinated GPRS Design activities as customer consultant � Consultant Optimization GPRS network activities for the customerr � Consultant Operational procedures for the customer � Designed and planned of GPRS Network sharing Engineering activities with other GSM carries.
Jun 2002 - Feb 2003

UMTS/GPRS Network Design Coordinator/Portugal

Nortel Networks
� Coordinated E2E Packet Core Engineering activities and technical deliveries � Designed and Coordinated UMTS CORE Elements: 3G-SGSN node, ATM switches, Packet Gateway. � Validated the GPRS network design, � Provided workaround solution during the implementation and installation process, � Provided technical Engineering assessment on risk and exposure for project Management and Account team, pointing out issues that could be jeopardized project profitability. � Optimized IP core of GPRS network for Onyway � Supported the sales team during the technical presentations to Onlyway
Dec 2000 - May 2002

UMTS/GPRS System Engineer/Spain

Nortel Networks
� Designed Vodafone�s Spain UMSTS network for 3G-SGSN and 3G-GGSN. � Provided workaround solution during implementation and installation process, � Provided technical Engineering assessment on risk and exposure for project Management and Account team, � Pointed out issues that could be jeopardized project profitability. � Advised about issues related to the product development status. � Designed Vodafone Portugal GRPS trial Network � Delivered project documentation within Nortel and Vodafone � Generated ATM rules to transport UMTS traffic on Vodafone Spain backbone ATM.
May 1998 - Nov 2000

System Application Engineer/Colombia

Nortel Networks
� Designed and Implemented MTX expansions, � Supported and Implemented MTX software actualization, � Supported Presales activities for CDMA systems and LDMS system in Colombia, Venezuela, Uruguay and Equator, � Designed ETB ISP, � Delivered Technical answers for Request for information and proposals for TDM, CDMA and LMDS systems, e- mobility platform.
Feb 1996 - Feb 1998

Wireless system Research engineer

CETUC/PUC - RIO
� Coordinated 3G and 2.5 Wireless Research project under the orientation of José Roberto Boisson de Marca � Delivered Research Reports on TDMA, GSM, CDMA for Telebras Brasil.
Apr 1992 - Jun 1993

Electronic Engineer

ITEC-Telecom Colombia
Project GENTEX responsibility: Protocols Communications and Redundancy�s system

Education

Education

Universidad del Cauca

Maria Auxiliadora
1993 - 1995

Master Degree

Pontifícia Universidade Católica do Rio de Janeiro
http://www.cetuc.puc-rio.br/