Gary Jones

• Worked with a green energy company to convert their spreadsheet based HVAC system modeling tool to a Web tool that is more broadly utilized by their engineers and consultants
• Utilized a LAMP technology stack along with JavaScript, jQuery and Google APIs

Direct Reports: 3 (total 30)

• Initially assumed leadership for Development and QA operations to ensure successful delivery of commercial product releases
• Was given increasing levels of responsibility, adding leadership responsibility for the global IT team and subsequently the global Client Services organization
• Improved overall client satisfaction as measured by issue close surveys through implementing client intimacy initiatives and ensuring all reported issues were handled effectively and efficiently
• Multi-year record of accomplishment of on time releases coupled with the continuous improvement of the quality of our releases as measured by client issues reported post release
• Planned and then successfully delivered three to four product releases per year, including major new enhancements, and additional product platforms such as browser and mobile
• Oversaw the successful architecture, planning and delivery of our first fully browser based comprehensive solution offering
• Drove the adoption and expansion of re-useable code module constructs and leveraging automated testing procedures to bring greater production and efficiency to the Engineering organization

• Led two successful implementations of the Empower loan origination system
• Responsibilities included all aspects of managing a large-scale software implementation including preparing status reports, holding regular team meetings, tracking all open issues and mitigating risks

Direct Reports: 3 (total 100 on shore, 50 off shore) Budget managed: $23M annual operating

• Product responsibilities covered all Banking Division and Mortgage Division products. In all, over fifty separate solutions covering all major technology platforms and deployment models including cloud computing solutions
• Responsible for all facets of the product development life cycle from solution identification through technical architecture, software engineering, quality assurance, and customer release.
• In a short period, identified opportunities for unique technology solutions resulting in four new products being brought to market in less than 18 months
• Implemented a strategic outsource partner arrangement to shift legacy maintenance activities away from internal staff both reducing costs and allowing core staff to focus on more strategic initiatives
• Consistently managed overall department costs below budgeted levels while delivering on all projects
• Introduced Agile and SCRUM development methodologies where appropriate and championed their adoption
• Championed the creation of the PMO and promoted the overall project methodology adoption

Built and led a high quality global staff (95 Domestic 40 Abroad, $12M operating budget)

• Rapidly promoted from software engineering to overall business unit operations, consistently receiving excellent performance and “360 degree” feedback ratings.
• Successfully led full product life cycle in identifying product market and feature demands, technical architecture, software engineering, quality assurance, and customer release.  Products were both licensed software and Software as a Service (SaaS).
• Drove significant gains in market awareness and acceptance of key product suites through innovative industry and sales presentations, client solution presentations and dynamic proposals.
• Selected to lead creation of our strategic loan origination product, Fiserv Common Origination Platform.  Achieved highly successful delivery of this web based, ASP .NET system leveraging state of the art technologies, including AJAX and a robust Business Rules Management System.
• Led internal IT organization responsible for computing and communication infrastructure for 130 geographically diverse employees and production management of ASP environment.
• Key driver of cross-unit initiatives (financial, client satisfaction, and strategic planning).
• Implemented strong software engineering life-cycle processes resulting in over 95% on-time delivery and record high levels of quality across project portfolio.
• Achieved double-digit revenue growth, improved margins, and improved customer satisfaction during a major downturn period in the lending industry. 

• Selected to direct all essential Internet / Intranet / Extranet activities corporate-wide.
• Industry awards and recognition for implementation of one of the first service hub portals.
• Selected to Corporate Technology Committee to set technical direction company wide.

• Highly successful across the organization and in leadership to architect superior solutions.
• Developed project plans, specifications and assisted with pre-sales activities.
• Selected to evaluate new technologies and led technology direction for the company.

• Led all technical aspects of this start-up online company.
• Successfully positioned company for leadership in Internet healthcare services.

Led this start-up company through several phases of growth

• Developed a strong customer base for consulting and programming services.
• Acquired related company and developed business around marketing and support for mid-range distribution accounting software.

• Led projects for petroleum data bases & menu-oriented data access software.
• Source code enhancements for compilers, Assembler libraries, drivers, etc.

•  Assembler Language, design / coding application systems, interactive graphics.

I had the privilege of having Gary as a direct report for over 5 years. He is a natural leader with a no-nonsense, practical approach that gets things done and deadlines met. Broad competence in SDLC coupled with his experienced management of the day-to-day of his various departments provided me with a continued level of stability and trust in his area. Because of his knowledge in best practices he was a popular pick for special projects. Still, for me Gary’s most valuable skill is his ability to see a complex technical challenge and quickly dissect it, eliminating the noise and distractions and focusing his team on the critical items that lead to a resolution – and that less tangible analytical skill can make a real difference.

Gary was a strong client advocate who worked to develop a deep understanding of our business. He has many talents and I am certain he would make an immeidate positive impact on any company that he was associated with.

Gary is a consummate professional: a customer-focused, results-oriented executive with a rare blend of operations, technology and business knowledge. As we worked together to grow the Fiserv/Wolters Kluwer strategic alliance relationship, Gary was a great partner with a win-win perspective, always intent on best serving our mutual customers. Gary consistently gets things done. I highly recommend Gary.

Gary is a rarity in the technology world, a talented technologist who has a solid and firm understanding of business. He is focused on supporting the business unit and drives and directs his team so as to provide the best available products for the business.

I was very fortunate to be hired by Gary Jones for my first programming job. That was over ten years ago. To this day I regard him as one of the strongest, most positive role models I have had in my career. From a technical standpoint, his many years of programming and leadership experience were invaluable to my professional growth at that early stage. His willingness to share his wealth of knowledge made me a better developer. As a manager, he also showed me how an IT shop should be run. He gets the job done with an easy-going leadership style, but never hesitates to be firm when it's appropriate. He is honest, approachable and fair. He listens to his people and genuinely values their opinions and input. He is the kind of leader I try to emulate. I'm also very happy to say that Gary is just a terrific guy. He has a great sense of humor and, much to his credit, encouraged me to be myself at all times. He truly made work an enjoyable experience. I would jump at the chance to work for him again. He has my strongest recommendation for whatever position he is seeking.