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Work experience

Mar 2008Aug 2009

Digital Media Specialist

Shallow Dive Media

Monitored online up-time for company systems; visited locations at designated times, assessed issues and communicated with owners. Anticipated, recognized and resolved various technical (hardware, software, application or operational) problems.

Jul 2006Mar 2008

Technical Support Analyst

Dell

• Provided telephone technical support for Dell gold business customers; which included assisting with their Dell hardware and software issues • Dispatched repair technicians for on-site repair issues that were not able to be resolved over the phone.

Education

2009Present

Bachelor of Science

Davenport University
Aug 2002May 2005

Associate of Science

Columbia State Community College

Skills

Professional Writing
Video Production
Systems Foundations
Networking
Troubleshooting
Cash Handling
Linux
HTML
MS PowerPoint
MS Excel
MS Word
Computer Repair
Customer Service
Technical Support

Summary

Joshua P. Hicks is a success driven individual. Graduating from Columbia State Community College in 2005, with an Associate of Science degree in Mass Communications. He currently attends Davenport University in Lansing,MI, where he is pursuing a Bachelor of Science degree in Information and Computer Security.

Interest

Music, Computers, Technology, Media

Objective

To obtain a position with a fast paced company that is focused in emerging technology which makes use of my computer security and troubleshooting experience.