Joshua Hicks

Joshua Hicks

Work History

Work History
Mar 2008 - Aug 2009

Digital Media Specialist

Shallow Dive Media

Monitored online up-time for company systems; visited locations at designated times, assessed issues and communicated with owners. Anticipated, recognized and resolved various technical (hardware, software, application or operational) problems.

Jul 2006 - Mar 2008

Technical Support Analyst

Dell

• Provided telephone technical support for Dell gold business customers; which included assisting with their Dell hardware and software issues • Dispatched repair technicians for on-site repair issues that were not able to be resolved over the phone.

Education

Education
2009 - Present

Bachelor of Science

Davenport University
Aug 2002 - May 2005

Associate of Science

Columbia State Community College

Skills

Skills

Professional Writing

Video Production

Systems Foundations

Networking

Troubleshooting

Cash Handling

Linux

HTML

MS PowerPoint

MS Excel

MS Word

Computer Repair

Customer Service

Technical Support

Summary

Joshua P. Hicks is a success driven individual. Graduating from Columbia State Community College in 2005, with an Associate of Science degree in Mass Communications. He currently attends Davenport University in Lansing,MI, where he is pursuing a Bachelor of Science degree in Information and Computer Security.

Interest

Music, Computers, Technology, Media

Objective

To obtain a position with a fast paced company that is focused in emerging technology which makes use of my computer security and troubleshooting experience.