- Levittown US-NY
- [email protected]
Project Manager - System Integration Services
Oversee projects and programs concerning in-house developed Toll and ITS (Intelligent Transportation systems) with projects throughout U.S., Canada and the Caribbean.Select, plan and direct the efforts of system development, engineering and IT Infrastructure for multiple projects.
·Produced project status reports, managed the team and resolved day-to-day issues with emphasis on SDLC.
·Maintain continuous alignment of program scope with contract, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.
·Create and execute project plans and all other relateted project documentation
·Developed project budgets and assumed responsibility for project profit and loss.
·Identify, effectively communicate, and resolve project issues and risks
·Experience managing activities performed by offshore resources
·Capability to provide solution to solve contractual problems
·Coach, mentor, and motivate team members, influencing them to take positive action and accountability for assigned work
·Executed and maintained program management processes and disciplines in the area of; program schedule and quality management; communications management; human resource management; cost management; contract management; risk / issue management; change management
Information Technology Manager - Transportation Global Solutions
Directed project and technology implementations for the New York EZ-Pass program. Handled P&L for the IT department. Led a team of seven in the new product implementation, testing, reports development, network services, systems monitoring and change controlmanagement
·Delivered bi-weekly presentations and status reports to the clients on the health of the NY program.Interfaced daily with the Metropolitan Transit Authority, Port Authority of New York & New Jersey and the New York State Thruway Authority to advise on system changes and address all client concerns.
·Managed the Change control process ensuring compliance with contractual requirements.
·Provide frontline support to internal operations and clients
·Conducted investigations into any technical changes or contractual disputes.
Project Manager - System Integration Services
Managed in-house developed Toll and ITS (Intelligent Transportation systems).Developed and maintained a corporate wide multiple project schedule that provided a detailed progress and resource overview.Handled requirements determination, technical planning, scheduling, development, implementation, testing, and post-implementation support.
·Developed project plans and all other related project documentation identifying key dates and resource requirements for the following projects ·Golden Ears Bridge · Vancouver, British Columbia · South Bay Expressway San Diego, CA · RMA Richmond Metropolitan Authority
·Define project scope, objectives, staffing, resources and deliverables
·Direct the coordination of all implementation tasks involving third party vendors as well as provide consultation to clients on system delivery
·Oversee the implementation for lane and backoffice systems ensuring complience with project scope and contract
·Provide weekly presentations to sponsor on the status of the project schedule and budget
·Daily responsibilities include the coordinating, analyzing and quality control of projects from initiation through closure.
VP Information Technology/Warehouse Logistics
Directed all IT operations for a $200 million wholesale food distributor company with 200 employees.Managed P&L for a $2 million technology budget, and developed all operational, financial and sales reports. Collaborated with sales, marketing on e-business strategies and other strategic sales, and marketing initiatives.
·Established strategic partnership with suppliers, distributors, and customers, creating communication channels for operational improvements including cross docking, direct shipping, and third-party logistics.
·Planned and deployed Vocollect’s Voice directed solution with full integration to TECSYS Elite ERP Automated Warehouse system on the IBM AIX UNIX Platform, reducing operational costs by 45%.
·Manage vendor relationships including negotiating and controlling contracts
·Improved technology customer service levels by 15% via implementation of call center technology.
·Implemented EDI capabilities; maintained and monitored EDI functions with customers, vendors and agents.
·Created and implemented training programs to enhance internal customer knowledge of business systems..
·Integrated real time Web Order Fulfillment to enable powerful customer self-service order entry and order tracking capabilities.
Director Information Technology - Aviation Services Company
Oversaw global IT operations. Planned, coordinated, directed IT-related activities for the IT organization, including implementation of a successful start-up operation center.Spearheaded a team of 10, leading technology operations, helps desk, project management, applications and network operations control center (NOCC).
·Planned and deployed Lawson's financial suite of applications, and Lawson's HRISwith full integration to KRONOS Time Keeping System on an AS400 Platform networked to 28 branches that realized a reduction in headcount by 30%
·Successfully boosted net revenue margins by 22% with in-house developed pricing analysis tools.
·Championed launch of 1st network operations control center (NOCC), lowering network downtimes and generating 13%+ in customer satisfaction within the 1st year.
Director of Information Services/ Data Center Manager
Directed all IT support services for a $2 billion company with 10,000 employees in 20 locations worldwide.Managed $15 million technology budget. Directed staff of 20 for a 7 by 24 communications and operation command center
·Developed and presented bids and proposals; executed a corporate wireless systems that realized a savings of 50%
·Managed multiple technical teams within budget and project schedule
·Reduced key personnel turnover from 28% to 6%, increasing productivity, and motivating staff through incentives