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Glen Banyard

ITO Services Delivery Consultant at Hewlett-Packard

Professional Attributes

Dynamic, target-driven technical team and project management exponent with transferable skills honed on a portfolio of clients and IT systems in diverse sectors. Complements workplace experience with ITIL accreditation; maintains a continual emphasis on delivering value-added solutions. A solid team leader and articulate communicator; maximises the provision of customer service and displays meticulous attention to detail in a high pressure setting.

 Seeking a role as Technical Specialist, embracing additional supervisory and management responsibility with the objective of aligning technology to the business roadmap.

Work experience

It Systems Account Administrator

University Hospitals NHS Foundation Trust
‘ eHospital' project, in particular the knowledge of the Active Directory configuration and the Microsoft Exchange environment. Monitoring and maintaining the legacysystems, including Active Directory, Microsoft Exchange, WatchGuard and Microsoft System Center Configuration Manager environments. Overseeing the monitoring of Trust servers; reporting faults to Networking Engineers, settingup network shares and permission structures for users. Key achievements Recipient of“ Making a Difference” and“ Leading the Way” Service awards in recognition of client and project team feedback. Managed and maintained the legacy Citrix remote access systems and related user access. Restored data for users via HP Data Protector, EMC Avamar and Shadow Volume Copy. Scrutinised reports from HP Data Protector for problems with daily and weekly backups and to mitigate future issues. Streamlined a number of new cross team processes to meet customer deliverable dates. Displayed commitment towards ongoing professional development via the self-teaching of Active Directory Migration Manager and Microsoft SharePoint 2013 Server course. IT Systems Account Administrator at
Aug 2013Present

Systems Administration Manager

Cambridge University
Systems Administration Manager/ITO Services Delivery Consultant at HP Enterprise Services (2 years 1 month) Managing the System Administration engineers in the support of legacy systems Hospitals, encompassing team workflows, management reporting and customer consultation while acting as a key conduit for escalated issues. Providing technical knowledge and support for the Cambridge
Feb 2012Aug 2013

Active Directory

Active Directory
Members: Page3 Rationalisation of the current Active Directory platform to bring the platform to industry best practise
Jan 2012Aug 2013

System Centre Configuration Manager

principals. The project will lead to the Directory platform migrated. System Centre Configuration Manager Members:, Simon Page The installation and configuration of Microsoft System Centre Manager into the Trust environment. This involves distributing the client to a desktop infrastruture of 5, 500 Desktops and 350 Servers, working closely with the Applications and Desktop Support team to create software packages for distribution. Microsoft Exchange Upgrade
Dec 2012Feb 2013

Active Directory Security Controls

Active Directory Security Controls
Members:, Simon Page The project involves evaluating the security controls currently used in Active Directory and creating new security controls and policy in line with industry and Microsoft best practice. Corporate Screen Saver


Trust. The
Microsoft Exchange Monitoring and maintenance on the Microsoft Exchange servers to ensure the mail service for the monitoring of the WatchGuard Mail Filter and Quarantine Mail Servers. Mail investigation for internal and external delivery faults, liaising with Trust users, end recipients and external mail administrators. The Trust email serves 9000+ users in an active teaching hospital environment. Active Directory Daily housekeeping, including the maintenance of user accounts, computers, structure, Page1 group policy inception, maintenance, distribution and security groups and maintenance of the domaincontrollers physical environment. Developed and implemented industry standards security controls to Active Directory. Working with IT Project Managers as technical lead for project implementation. Microsoft System Centre Configuration Manager Installation and configuration of System Centre Configuration Manager 2007 to the Trust, serving 400+ servers and 5500+ desktop machines. Daily maintenance and monitoring the system to ensure peak performance for the Trust. Configuring deployment packages for installation and software updates. Microsoft Deployment Tools The use of Microsoft Deployment Tools has been for operating system design and capture for integration into Microsoft System Centre Configuration Manager. System Monitoring Monitoring Trust systems using a variety of system tools and network monitors, including What's Up Gold, epiCentre, HP SIM, investigating errors and arranging fault fixes where appropriate. Support Dealing with support calls logged by the IT Service Desk via Hornbill SupportWorks, providing 2nd/3rd fault resolution to Trust users. Project Work Involvement in various projects, including


BT Global Services
Configuration Manager Installation and Configuration, Microsoft Exchange Migration. 1 recommendation available upon request Manager at
Jan 2001Apr 2001

Assistant Web Editor

BT Net
Assistant Web Editor at (4 months) Successfully supported the Web Manager in project managing the re-design, re-branding and subsequent re- launch of the main Intranet site for the division; Updated news/page information from product lines on a day-by-day and hour-by-hour basis; Delivered completed web pages using a designed template, including HTML and JavaScript within often strict time constraints.
Dec 1996Jan 2001

Billing Assistant/team Leader

BT Global Services
Billing Assistant/Team Leader at BT Retail (4 years 2 months) Started employment within BT as Billing Assistant for the Residential Billing Enquiries team, tasked with screening enquiries from the general public on a daily basis via telephone; Assumed ownership of customer enquiries-updating both customer and BT systems with solutions/conclusions; Liaised with other departments to assist with enquiries as needed; As Team Leader, managed the online billing team Page2 and handled escalations from Advisors; Having earned a reputation for technical expertise and service excellence, was handed responsibility for dealing with technical complaints/enquiries regarding the Internet; Designed the Intranet site, together with ongoing news and information updates.
Sep 1996Dec 1996

Special Project Engineer

ICL Sorbus/Camelot
Special Project Engineer at (4 months) Special Project to visit Camelot Lottery sites, perform Health and Safety audit, system audit and perform upgrades to the modem communications boards or satellite comms boards.
Oct 1995Sep 1996

Store Manager

Dillons Stores Ltd
Interim Store Manager at (1 year) The role was to assist a national company after their acquisition of the store from the previous owner, responsibilities included stock control, cash management, store management, staff management of a busy local convenience store.
Apr 1992Oct 1995

Store Manager/epos Systems Manager

Store Manager/EPOS Systems Manager at Community Store (3 years 7 months) Electronic Point of Sale management, including updating the stock management system. Magscan management. Updating of stock and billing Store Management-Ordering, Stock Management, Staff Management, merchandising for a store open 18 hours a day 364 days a year with 24 staff.




Isle of Ely College