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Work experience

May 2007Jul 2012

Customer care consultant

Stanbic Bank Uganda

Am good at resolving customer complaints effectively and proficient feedback for instance, at Lugogo and Lira Stanbic bank branches where i provided excellent products to my customers and also combated bad and inappropriate services and tried to be as fair as possible to customers which created customer loyalty to the company.

Knowledge in reconciliation of books and cash flows on a daily work basis.

Brilliant experience in negotiating foreign currency rates with global market to benefit the customer.


Aug 2003May 2006

Bachelor Development Studies

Makerere University

Entails a number of courses,Human resource management,Economics,Business law,Gender studies,Tourism and social sciences.


customer care services,financial management and marketing
Skillful in handling customers in a highly and busy commercialized environment hence good customer care. Sold company products and managed to achieve my targets.


mr.Otim Tony - Regional Manager(Northern Uganda)

Stanbic Bank Uganda ltd P.O.Box 130

Gladys Acayo

Am highly self motivated professional with a positive attitude towards work.I command 4years experience in a financial institution directly interacting with clients.Am largely dynamic to various work environments;open minded,able to work under pressure with limited supervision.Am a team player,result oriented with excellent problem solving skills,and do uphold a high level of integrity inspired by the need to excel and ready to meet a new challenge.