Eric Richter

Eric Richter



  • Data System Engineer
  • System Administrator
  • IT Manager
  • Strategic Thinker
  • Takes ownership
  • Goal Focused
  • Troubleshooter
  • 16 Years in IT
  • Extensive Skill Set
  • Reliable & Dedicated
  • Meticulous
  • Natural Leader


Soft Skills

  • Aligns IT data systems with organization needs.
  • Improves ROI by reducing waste and leveraging key technologies.
  • Great writing and composition skills that produce compelling and detailed documents.
  • Builds data systems using best-in-breed enterprise-class products.
  • Quick to learn industry-specific principles and always concerned about profitability.
  • Successfully builds and maintains key corporate, partner and vendor relationships.
  • Security-minded with strong ethics. Knows the value of integrity, honor and reliability.
  • Speaker, presenter and trainer for small groups.
  • Demonstrated ability to measure risk and act or advise as appropriate.

Tech Skills

  • Windows XP/7/2003/2008, VMware ESXi 3.5, Novell 3-6, Mac OSX Tiger/Leopard
  • Active Directory 2003/2008, Group Policy and Preferences
  • Symantec BackupExec 2010/2012, Arcserve, Barracuda, Symantec Ghost Solution Suite
  • Exchange 2003/2007, Blackberry Enterprise Server 4/5, GroupWise 4/6, anti-spam filters
  • Microsoft Office 2003/2007, Visio, Outlook, PaintShop Pro, DreamWeaver and more apps...
  • Product research, evaluation and benchmark testing
  • Symantec and McAfee enterprise anti-virus systems
  • Websense and SonicWall content filtering systems
  • Cisco, 3com, NetGear and SonicWall firewall and infrastructure devices
  • McAfee Data Loss Prevention 9.2 (DLP) endpoint protection and ePolicy Orchestrator (ePO)
  • Dell, HP, IBM, Apple, Zebra, APC and Wyse hardware, Avaya IP Office phone system
  • What's Up Gold, SolarWinds, Intuit and SysAid monitoring systems
  • DaVinci WMS, SolarSoft aVP (Accelerate), Esko ArtPro and Nexus
  • Basic admin skills in SQL and PostGres databases

Work History

Work History
Dec 2011 - Present

System Administrator (temp)

Gateway Business Bank / Mission Hills Mortgage Bankers (now Pacific Trust Bank)

Multi-state bank/mortgage co. with 60 servers, 380 users at 22 offices preparing for a merger.

·Engaged on a project basis to evaluate and remediate data system security and business continuity mechanisms for regulatory compliance.

·Within first 2 weeks, completed a needs analysis and presented a 14-page evaluation document with 3 major recommendations and 2 minor recommendations. Later produced a detailed 22-page ACL Remediation Design Proposal.

·Built a McAfee Data Loss Prevention 9.2 system to prevent data from leaving company computers without authorization.

·Built a Symantec BackupExec 2012 backup-to-deduplication-disk system, with offsite mirror, to fulfill disaster recovery and business continuity requirements.

·Built 5 secure server folder structures with “clean” ACLs using a nested Active Directory Role-Resource group hierarchy accessed through drive mappings from GPO preferences.

Sep 2011 - Jan 2012

System Administrator (temp)

Nara Bank (now BBCN Bank)

Multi-state bank with 50+ Windows servers, 400 users in 28 offices preparing for a merger.

·Engaged on a project basis to evaluate and remediate Windows server 2008/2003 file system Access Control Lists (ACLs).

·Completed and presented a detailed 50-page ACL Remediation Design Proposal.

·Built 28 secure server folder structures with “clean” ACLs using a nested Active Directory Role-Resource group hierarchy accessed through drive mappings from GPO preferences.

Jun 2010 - Apr 2011

IT Manager

ACT Fulfillment LLC

Warehouse/3rd-party logistics provider with 120 employees and 12 various servers.

·New IT manager position charged with providing guidance to senior management, implementing IT best practices and aligning data systems with company needs.

·Fixed critical server instability by redistributing EDI and print service functions among two new servers, which resulted in a reduction of crashes from 5-7/week to virtually zero.

·Increased label printing capacity more than 10x by optimizing print server configuration.

Jan 2006 - Jan 2010

IT Manager

Thoro Packaging

A folding carton manufacturer with 100 users and 16 Windows servers.

·One-man IT department with temporary system administrators engaged for large projects.

·Highly-valued contributing member of the company steering team.

·Earned reputation for outstanding customer service and effective timely troubleshooting.

·Recommended protection of server assets using an on-premise server room. Conferred with architect and contractors about placement, features and design. Created budget and timeline profiles. Relocated devices and cabling in preparation.

·Spearheaded adoption a better ERP, SolarSoft Accelerate, and assisted with its setup.

·Replaced phone system with Avaya IP Office and integrated it with electronic messaging.

·Resolved company overtime labor problem by synchronizing all time displays using NTP.

·Recommended and implemented a transition to Virtual Desktop Infrastructure (VDI) using Windows 2008 Remote Desktop and Wyse thin clients.

·Daily administration of Active Directory accounts/groups, user support, vendor interface.

·Periodic upgrade of all key software systems.

·Implementation of standards, licensing compliance and security systems.


2003 - Present

Dell Computer Corporation

Diagnosis and repair of two models of Dell servers. This training was provided by Dell at the request of my employer.

Jan 1995 - Apr 1996


Computer Learning Center

Graduated Cum Laude, with Honors and Perfect Atendance. Sixteen month program covering network protocols, topologies and platforms. Emphasis was on Novell but also covered Windows and Unix. This institution has since closed.

1988 - 1990

California State University

Completed 21 semester units of calculus and 3 units of computer programming while employed.



Windows 7

McAfee Data Loss Prevention 9.2


Novell GroupWise 5 and 6

A little rusty; haven't used it in years.

Microsoft Exchange 2003 and 2000

Novell Netware Directory Services (NDS)

A little rusty; haven't used it in years.

Microsoft Active Directory

Novell Netware 3, 4, 5 and 6

A little rusty; haven't used it in years.

Data Switches: Netgear, 3com and Cisco

Loftware Printserver and Design32

Windows XP Pro

Wyse thin clients

SonicWall Viewpoint

SonicWall SSL-VPN

SonicWall firewall

HP Proliant servers

Dell PowerEdge servers and PowerVault storage systems

Avaya IP Office

Castelle Faxpress

Symantec Ghost Server

Symantec BackupExec

Including previous versions

Symantec Endpoint Protection

Including previous versions

Blackberry Enterprise Server

Microsoft SQL 2000

Microsoft SQL 2005

Microsoft Office 2003 Pro

Including previous versions

VMware ESXi 3.5

Microsoft Terminal Services

Microsoft Windows Server 2003

Microsoft Windows Server 2008


2005 - Present

Microsoft Certified Professional

Microsoft Corporation
2000 - Present

Certified Novell Engineer CNE-5

Novell Incorporated
2001 - Present

Certified Novell Administrator CNA-5

Novell Incorporated
1997 - Present

Certified Novell Engineer CNE-3

Novell Incorporated
1997 - Present

Certified Novell Administrator CNA-4

Novell Incorporated
1996 - Present

Certified Novell Administrator CNA-3

Novell Incorporated