Core Skill set 

  • Hardware Install & Repair
  • LAN Equipment Configuration
  • LAN Topology Troubleshooting
  • O/S Install & Configuration
  • S/W Install & Configuration
  • WAN Troubleshooting
  • LAN Protocol Troubleshooting
  • Airline Applications

Core Competencies

  • Adhering to Principles & Values
  • Creating & Innovating
  • Customer Focus
  • Results Orientation
  • Teamwork
  • Communication
  • Impact & Influence

Knowledge & Skills


Building and designing basic web pages and user interfaces, Primarily for Android Applications.

Java Script

A recent interest of mine, expanding my knowledge and expertise using .js in Android Applications and test websites. I am new to the Javascript environment and have much to learn but enjoy the process. 

System Administration

Managing windows server for the passenger information system has taught me a great deal of information . Doing regular backups, deploying updates, managing server resources, Virtual machine environment administration. 


Primary OS used for the past 12 years proficient in  maintaining, upgrading, and troubleshooting all versions of windows in an Enterprise environment. 

Help Desk Salesport

End user support and Ticket creation and escalation using Sales force CRM.

Wireless Networking

Basic wireless network configurations, managing 35 Cisco wireless APs

Active Directory
Mobile Technology
Windows Mobile
Microsoft Office



University of Phoenix

2014 - 2016

Bachelors degree (in Progress)

Computer Information systems w/Focus in Networking technologies

Phoenix College

1995 - 1996


Architectural Drafting

Work experience

Work experience

City of Phoenix Aviation Technology

Oct 2014 - Present

Airport information Systems Technician

Provide support for end user devices including personal computers, printers, closed circuit television and associated equipment, cameras, handheld and stationary scanners, large format and touchscreen monitors. Equipment used in Sky Train platforms, Common Use Terminal Equipment (CUTE) System, Passenger Emergency Duress System (PEDS), Closed-Circuit Television (CCTV), workstation computers, customer kiosks, remote check-in locations and signage System, Passenger Emergency Duress System (PEDS), Administration and maintenance of the  Passenger information and paging system, consisting of peavy media matrix audio servers, windows servers, and QNX Q-host audio servers.

Rockwell Collins ARINC Managed Services

Mar 2013 - Oct 2014

Technical Operations Specialists

Manage all Windows servers and workstations for the Flight Information Display System (FIDS), Baggage Information Display System (BIDS), and Passenger Information Paging System (PIPS). As well as all input devices, airline feeds, and Peavey/Media Matrix audio system equipment throughout the entire Phoenix Sky Harbor Airport. Maintain SQL Server database integrity for all flights traveling in and out of Sky Harbor International Airport. Maintain Nagios software used to monitor a network of more than 500+ devices throughout Sky Harbor Airport. Assist City of Phoenix, PHX Sky Harbor, and airline employees with the installation, configuration, maintenance, troubleshooting, and training of end user workstation hardware, software, and peripheral devices. Perform documented system backups and recovery procedures.

Velocity Express

Dec 2007 - Mar 2013

Asset managment administrator

• Responsible for the repair and maintenance of over 1000 Portable computer/Scanners • Set up and maintenance of wireless networks using Cisco Wireless APs • Daily helpdesk duties which Included troubleshooting windows desktops, Printer Installs, File transfers, software installation, Remote desktop support via windows RDP and telephone support etc. • Assist in the imaging and programming of end users desktop and Laptop Computers • Use Numara Footprints to track and troubleshoot all helpdesk trouble tickets. • Setting up and maintenance of user accounts using Microsoft active directory and dameware • Facilitated daily and weekly asset inventory reports between the IT vice President and company project manager • Responsible for new location roll out projects, which included Initial inventory launch of anywhere from 20-50 Portable handheld computers per location, set up of Cisco wireless Access points for the new location, • Review daily usage reports from all velocity locations to ensure the scanning equipment was being utilized out in the field. • Worked with third party vendors to facilitate repair work on the mobile scanners that could not be handled in house.