- Implemented "lobby standards" in order to provide a smooth, organized and professional experience for clients at all times
- Worked closely with department heads to edit and format auction catalogues consisting of 500+ lots.
- Created marketing strategy databases of potential buyers for different specialty auctions, generating profitable responses
- Addressing "what's this worth" inquiries, using knowledge of what successfully sells at auction
- Created list of operational opportunities designed to improve our process flow, resulting in an updated Skinner front desk handbook.