Mark Eurich: Director, Technology at Capital One
"Bob is a 'go to' person for many items. Many people go to Bob with problems because they know he will either know the solution off the top of his head or work until he can figure it out. Bob makes large contributions to the team, the Tower and to our customers. Bob is assessable, easy to work with and for the most part always very calm which is an added benefit to his problem solving expertise."
"Bob is extremely knowledgeable in multiple areas. He is always willing to help no matter what the issue is. Bob's expertise is really not defined by one software or one platform. Bob is so eager to learn new things and add to his knowledge; it does not matter the subject. I consider Bob an SME on multiple items, but he always is very transparent to state ' I do not know' on items he is not familiar with. That does not mean he stops trying however. Bob goes offline and continues to try and learn the topic on his own to assist. Bob truly is a gifted technician with multiple facets. Bob is always willing (and patient) to train others on what he has learned or what he is learning. He does not try to keep all the knowledge himself. I truly think Bob is a tremendous asset to COF."