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Summary

Seasoned IT sales consultant with several years of Project Management and IT Service Management experience working in several large corporate environments.

Professional, enthusiastic, reliable, and service-oriented.

Offering a unique combination of creativity and analytical skill with the ability to assess client business needs to create and sell cost-effective solutions for internal and external clients.

Work experience

Nov 2015Present

Technical Business Development Executive

IBM
  • Leverages the full capabilities of IBM to create, articulate, and sell an innovative and compelling vision and value proposition so that client executives clearly realize the financial benefits and transformational value to their business offered by a relationship with IBM.
  • Responsible for the ongoing identification, development, and assessment of business opportunities, including strategic outsourcing, with key accounts.
  • Responsible for developing executive and senior management relationships in client organizations, leading to being viewed as a "trusted advisor."
Mar 2011Nov 2015

Technical Solution Manager

IBM
  • Led technical sales teams responsible for securing over $265M in signings revenue.
  • Led IT outsourcing engagement project teams, ultimately responsible for the development of complex, multi-year, solutions and associated cost cases, all with the goal to ensure consistent delivery of high quality services and/or solutions which meet client business and technical requirements and fulfill IBM's obligations.
  • Named an IBM Watson Ambassador, responsible for helping clients understand Cognitive Computing and the capabilities of IBM Watson technology.
  • Profiled by IBM HR as part of the Real Life Career Stories program. This initiative identified and described how select IBM employees have grown their skills and careers at IBM. Guest Lecturer at Loyola University Maryland
Jan 2015Apr 2015

Guest Lecturer

Loyola University Maryland
  • Created and delivered a learning module to MBA students which focused on building and maintaining a highly effective team in a global workplace environment
Sep 2006Mar 2011

Account Delivery Manager

Hewlett-Packard
  • Led and managed the Shared Infrastructure Services Cross Platform Services tower, which held accountability for Asset Management, Disaster Recovery, Internal and External Communications, Reporting, and Special Projects.
  • Responsible for the overall service delivery of the mainframe (IBM z-series) platform at the P&G account.
  • Managed platform budget and cost forecasts.
  • Developed and deployed strategic vision for the mainframe platform and cross platform organization.
  • Led and administered the Zero Defect Program, a series of related projects and initiatives that held the goal of 100% infrastructure availability.
  • Conceptualized, Designed, and Implemented a series of intelligent reporting tools and dashboards which communicated the overall health of the organization to management.
Dec 2004Sep 2006

Technical Consultant

Hewlett-Packard
  • Managed and led the mainframe hardware upgrade project for the North American Procter & Gamble account (CPU, tape, disk).
  • Led the mainframe transition work for the SGX account.
  • Acted as lead mainframe technical consultant for the successful SGX outsourcing bid.
  • Led the North American Procter & Gamble mainframe technical support team.
  • Provided on-site mainframe disaster recovery system support.
  • Upgraded, maintained, and supported maintenance, quality assurance, and production z/OS systems – including 24-hour pager coverage.
  • Led the mainframe technical tower on several outsourcing bid projects (developed technical solution, planned implementation, presented to customer, identified key roles, interviewed and selected new hires).
  • Participated as a mainframe technical Subject Matter Expert on several outsourcing sales engagements.
Aug 2003Dec 2004

Systems Manager

Hewlett-Packard
  • Led and Organized the migration of mainframe systems management to a new location (including training and orientation of replacement resources).
  • Performed as a mainframe tower solution architect in an outsourcing sales project.
  • Continued working as team leader for the North American mainframe infrastructure team (6 technicians).
  • Administered North American mainframe changes as change manager.
  • Performed as the North American mainframe procurement technical contact (vendor management).
  • Provided on-site mainframe disaster recovery system support.
  • Upgraded, maintained, and supported maintenance, quality assurance, and production OS/390 systems, including 24-hour pager coverage.
Mar 2000Jul 2003

Systems Analyst

Procter & Gamble
  • Promoted to team leader for the North American mainframe infrastructure team (6 technicians).
  • Acted as North American mainframe change manager.
  • Upgraded, maintained, and supported maintenance, test, and production z/OS systems, including 24-hour pager coverage.
  • Supported mainframe disaster recovery drills.
Feb 1999Feb 2000

Information Systems Engineer

Vanguard Group
  • Maintained production, quality assurance, and development CICS regions.
  • Tested and verified Y2K compliance of CICS vendor program products.
  • Provided Tier III Systems Support for CICS application developers and end users.

Education

19941998

B.Sc

Pennsylvania State University

Awards

IBM Eminence and Excellence Award

December 2015

Awarded by IBM management to recognize my development of intellectual capital relating to collaboration best practices with external IBM partners.

IBM Sales Eminence Award

May 2015

This distinction is awarded to IBM sales consultants who have demonstrated superior client value and delivered outstanding client outcomes.

IBM Hundred Percent Club

May 2015

This distinction is awarded to IBM sales consultants who have exceeded sales expectations for the year awarded.

IBM Manager's Choice Award

November 2014

Special recognition by IBM management for recent success in the category of "Putting Our Clients First".

HP Winning Edge Award

August 2008

The Winning Edge: Collaborating Across Boundaries Award was bestowed as a result of the successful completion of a major initiative, The P&G Mainframe Environment Refresh Project. The scope of that project was significant, affecting production Order, Shipping, and Billing systems across the globe.

The project team was made up of resources spread across 5 disparate countries -- individuals from different cultures and speaking different languages. The award recognizes the accomplishments of the team -- coming together as one to deliver a challenging work effort with excellence.

Certifications

Nov 2008Present

Project Management Professional

Project Management Institute
Apr 2013Present

ITIL Foundation Certificate in IT Service Management

CSME, Inc.
Sep 2014Present

ITIL Intermediate Certificate in Service Design

CSME, Inc.