Summary

Seasoned IT sales consultant with several years of Project Management and IT Service Management experience working in several large corporate environments.

Professional, enthusiastic, reliable, and service-oriented.

Offering a unique combination of creativity and analytical skill with the ability to assess client business needs to create and sell cost-effective solutions for internal and external clients.

Work History

Work History

Technical Business Development Executive

Nov 2015 - Present
IBM
  • Leverages the full capabilities of IBM to create, articulate, and sell an innovative and compelling vision and value proposition so that client executives clearly realize the financial benefits and transformational value to their business offered by a relationship with IBM.
  • Responsible for the ongoing identification, development, and assessment of business opportunities, including strategic outsourcing, with key accounts.
  • Responsible for developing executive and senior management relationships in client organizations, leading to being viewed as a "trusted advisor."

Technical Solution Manager

Mar 2011 - Nov 2015
IBM
  • Led technical sales teams responsible for securing over $265M in signings revenue.
  • Led IT outsourcing engagement project teams, ultimately responsible for the development of complex, multi-year, solutions and associated cost cases, all with the goal to ensure consistent delivery of high quality services and/or solutions which meet client business and technical requirements and fulfill IBM's obligations.
  • Named an IBM Watson Ambassador, responsible for helping clients understand Cognitive Computing and the capabilities of IBM Watson technology.
  • Profiled by IBM HR as part of the Real Life Career Stories program. This initiative identified and described how select IBM employees have grown their skills and careers at IBM. Guest Lecturer at Loyola University Maryland

Guest Lecturer

Jan 2015 - Apr 2015
Loyola University Maryland
  • Created and delivered a learning module to MBA students which focused on building and maintaining a highly effective team in a global workplace environment

Account Delivery Manager

Sep 2006 - Mar 2011
Hewlett-Packard
  • Led and managed the Shared Infrastructure Services Cross Platform Services tower, which held accountability for Asset Management, Disaster Recovery, Internal and External Communications, Reporting, and Special Projects.
  • Responsible for the overall service delivery of the mainframe (IBM z-series) platform at the P&G account.
  • Managed platform budget and cost forecasts.
  • Developed and deployed strategic vision for the mainframe platform and cross platform organization.
  • Led and administered the Zero Defect Program, a series of related projects and initiatives that held the goal of 100% infrastructure availability.
  • Conceptualized, Designed, and Implemented a series of intelligent reporting tools and dashboards which communicated the overall health of the organization to management.

Technical Consultant

Dec 2004 - Sep 2006
Hewlett-Packard
  • Managed and led the mainframe hardware upgrade project for the North American Procter & Gamble account (CPU, tape, disk).
  • Led the mainframe transition work for the SGX account.
  • Acted as lead mainframe technical consultant for the successful SGX outsourcing bid.
  • Led the North American Procter & Gamble mainframe technical support team.
  • Provided on-site mainframe disaster recovery system support.
  • Upgraded, maintained, and supported maintenance, quality assurance, and production z/OS systems – including 24-hour pager coverage.
  • Led the mainframe technical tower on several outsourcing bid projects (developed technical solution, planned implementation, presented to customer, identified key roles, interviewed and selected new hires).
  • Participated as a mainframe technical Subject Matter Expert on several outsourcing sales engagements.

Systems Manager

Aug 2003 - Dec 2004
Hewlett-Packard
  • Led and Organized the migration of mainframe systems management to a new location (including training and orientation of replacement resources).
  • Performed as a mainframe tower solution architect in an outsourcing sales project.
  • Continued working as team leader for the North American mainframe infrastructure team (6 technicians).
  • Administered North American mainframe changes as change manager.
  • Performed as the North American mainframe procurement technical contact (vendor management).
  • Provided on-site mainframe disaster recovery system support.
  • Upgraded, maintained, and supported maintenance, quality assurance, and production OS/390 systems, including 24-hour pager coverage.

Systems Analyst

Mar 2000 - Jul 2003
Procter & Gamble
  • Promoted to team leader for the North American mainframe infrastructure team (6 technicians).
  • Acted as North American mainframe change manager.
  • Upgraded, maintained, and supported maintenance, test, and production z/OS systems, including 24-hour pager coverage.
  • Supported mainframe disaster recovery drills.

Information Systems Engineer

Feb 1999 - Feb 2000
Vanguard Group
  • Maintained production, quality assurance, and development CICS regions.
  • Tested and verified Y2K compliance of CICS vendor program products.
  • Provided Tier III Systems Support for CICS application developers and end users.

Education

Education

B.Sc

1994 - 1998
Pennsylvania State University

Awards

IBM Eminence and Excellence Award

December 2015

Awarded by IBM management to recognize my development of intellectual capital relating to collaboration best practices with external IBM partners.

IBM Sales Eminence Award

May 2015

This distinction is awarded to IBM sales consultants who have demonstrated superior client value and delivered outstanding client outcomes.

IBM Hundred Percent Club

May 2015

This distinction is awarded to IBM sales consultants who have exceeded sales expectations for the year awarded.

IBM Manager's Choice Award

November 2014

Special recognition by IBM management for recent success in the category of "Putting Our Clients First".

HP Winning Edge Award

August 2008

The Winning Edge: Collaborating Across Boundaries Award was bestowed as a result of the successful completion of a major initiative, The P&G Mainframe Environment Refresh Project. The scope of that project was significant, affecting production Order, Shipping, and Billing systems across the globe.

The project team was made up of resources spread across 5 disparate countries -- individuals from different cultures and speaking different languages. The award recognizes the accomplishments of the team -- coming together as one to deliver a challenging work effort with excellence.

Certifications

Certifications

Project Management Professional

Nov 2008 - Present
Project Management Institute

ITIL Foundation Certificate in IT Service Management

Apr 2013 - Present
CSME, Inc.

ITIL Intermediate Certificate in Service Design

Sep 2014 - Present
CSME, Inc.