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Prior Experience

1994 to 2007

A successfully progressive career in healthcare administration and leadership roles, impacting outcomes for various organizations ranging from acute inpatient facilities to community agencies, and national health plans with extensive quality and accreditation programs. In charge of medical risk, liability, contract, and client management. Used customized analytics to identify high utilization trends and cost drivers. The following are selective titles:

                              Market Medical Expense Management Specialist, United Healthcare, Sunrise, FL

Compliance Coordination, Kemper National Services/Broadspire Services, Plantation, FL

Utilization Management, Treatment Solutions of South Florida, Fort Lauderdale, FL

Accomplishment Highlights

Overcame startup challenges through motivational and strategic leadership during a mission-critical phase. Through innovation and quick thinking, revamped program in order to abate startup halt.

  • Presented, negotiated, and convinced by accentuating program changes would result in more patients treated.

Saved a threatened one-year contractual agreement by further strengthening operations and sustaining quality.

  • Surpassed expectations and closed a two-year contractual agreement instead of a one-year contract renewal.

Identified liability risk caused by medication errors and immediately strategized to protect patient health and satisfaction, agency trust, and market / community position.

  • Gauged the need for and created new positions (interviewed and hired experienced nurses and medical assistants) at comparable salaries.
  • Reduced medication errors and liability; controlled expenses while amassing a top-quality care team

Faired extremely well in a challenged economy and through a series of tactical executive decisions, led teams and paired efforts to bring about profitability.

  • Gave rise to combined component revenue gains of over 200% in the last two years.


The following is a Summary of my Qualifications. For more details, please email me and request full resume.

Concurrently lead two facilities, reporting to the same CEO in all areas of strategic planning, operations, quality improvement, community outreach, staffing, profitability, and healthcare services for patients with dual diagnosis. Provide clinical direction of psychiatric and substance abuse services. Deliver presentations. Direct TV production / promotions, overseeing all aspects including selecting distribution channels/markets.


Operations & Business Growth, Strategic /Contingency Planning, P&L Management, Brand Building & Community Awareness, Customer Service & Networking, C-Level Staff Recruitment, Hiring & Retention, Sales & Promotions, Process Improvement & Overhaul, Contracts/Contractual Agreements, Presentations, Program Development & Implementation, Public Speaking / Engagement, Crisis Management, and Problem Solving

Work experience

Jun 2007Present

Chief Operating Officer

The Recovery Place

The Recovery Place is an 87-bed private treatment facility with 53 employees. This facility provides individualized and continuous treatment to patients suffering from chemical dependency, alcoholism, and /or mental health disorders.

Played a key role in the successful growth of this startup facility by combining efforts directly with the CEO of the company in licensing, program, policy and procedure development, marketing, budget control, executive management, and operations. Identified and aggressively recruited top physicians, nurses, and administrative talent. Key participant in indirect sales and promotions through development of marketing collateral, via speaking engagements, presentations, and face-to-face client / agency interface; engaged the public at local hospitals.

Jun 2007Present

Chief Operations Officer

John’s Place

John’s Place is a day and night treatment center and intensive outpatient program for adults of the Seminole Tribe of Florida. It is a Joint Commission Accredited Facility focused on encouraging, assisting, and supporting patients by providing a safe and structured environment, and instilling routines and disciplines they can continue afterthe program.



Bachelor of Science, Psychology


MBA, Master of Business Administration


Master of Science, Mental Health Counseling