·Conducted 1-2-1 progress reviews.
·Daily usage of PC.
·Interviewed customers, provided constructive feedback and advised on basic employment law.
·Created and led a customer focused project to motivate and inspire customers.
·Provided job focused training and delivered soft skills sessions to customers.
·Liaised with employers and contributed to their recruitment drives.
·Appointed first aider.
·Supported and motivated up to 30 vulnerable adults with social/alcohol/substance misuse issues
within a classroom environment. Tackled absenteeism, low productivity and unprofessional conduct.