As a Business & Customer Ops Specialist at NOTYD B.V, I oversee customer service channels, conduct KYC checks, manage office operations, and mitigate fraud risks. Additionally, I lead crisis management efforts and contribute to departmental rebranding initiatives.
As a Customer Operations Manager at Moss, I perform manual KYC checks, analyze onboarding data, and manage various customer service channels. Additionally, I oversee office operations, run campaigns for reviews and referrals, provide support during global outages, generate reports, offer constructive feedback, handle IT-related tasks, and manage Slack channels for office operations.
As a Client Relations Manager at WorldFirst, responsibilities include coordinating onboarding for inbound and sales-acquired customers, managing compliance requests and account reviews, and serving as the first local point of contact for customer service inquiries. Additionally, I support seamless execution of transaction requests and act as the first local backup for incoming customer calls.
As a Business Development Manager, I focused on expanding the customer portfolio and translating market movements in currency exchange to clients. Responsibilities included acquiring new business through various means, acting as a point of contact for customer service inquiries, and providing market updates and exchange rate comparisons. Successfully recruited 45 new customers and generated over $40M in new business, resulting in approximately $400k+ in revenue.
Since the end of July, as a Floor Manager at 2Contact, I ensure the smooth operation of shifts, provide guidance and feedback to sales representatives during and outside of shifts, and share responsibility for campaign results. Additionally, I oversee sales representatives' shift hours and facilitate internal transfers to BuEno colleagues when initiated from a 2Contact email account.
During my tenure at 2Contact, a professional contact center specializing in commercial customer contacts, I've enhanced my skills in outbound and inbound sales, including Business to Consumer, acquisition, upselling & cross-selling, customer retention, outbound and inbound selling, and consultative selling. With a focus on employee development, I've undergone various product and sales training sessions, mastering several sales techniques and demonstrating excellent sales skills.
At STARRDUTCH, I manage project acquisition, maintain our CRM system, transfer and promote services and products, and foster relationships between investments and startups. Achievements include facilitating the sale of 130K shares for AWA Export B.V. within 30 days and establishing customer bases for Mr. Parker B.V. and Mr. Driver B.V. through successful cold calling efforts.
At WeeRom, we identify and support unique, smart, and driven business concepts where traditional banks may hesitate. As a "powerhouse" for startups, we believe in their success and provide not only financial resources but also comprehensive support. My responsibilities include managing the notarial process for new investors/shareholders, nurturing relationships between stakeholders, recruiting investors, interviewing startups to identify their needs, and organizing shareholders' meetings. Achievements include connecting 15 experienced entrepreneurs to WeeRom, raising 1.5 million in funds for startups, and expanding our team to 4 full-time employees.