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Work experience

Jun 2015Present

CRM Project Manager

Eaton EMEA

Lead projects within Eaton's Industrial Sector sales, marketing and customer service functions that streamline and improve customer focused business processes Manage CRM and eCommerce projects through the entire project lifecycle Plan, control and execute project requirements following Eaton-prescribed process (ProLaunch and PMBOK) to ensure business objectives are met. Providing project leadership by adhering to standard departmental policies, processes and documentation guidelines for project delivery Defining and communicating roles and responsibilities for project team members – functional and technical Developing project plans including detailing work breakdown structures and critical path Working with customers and technical resources to develop project schedule and detailed cost breakdowns Performing risk management planning, risk identification and mitigation planning Ensuring sign-off on all major system deliverables by stakeholders Developing communication strategies and leading communications with mid-level or first line leaders and key stakeholders Monitoring and reporting on schedule and budget variances Ensuring quality delivery of team member tasks in accordance to the plan Coordinate team members from different countries / cultures

Jan 2013Jun 2015

CRM Project Manager

CNH INDUSTRIAL

I manage multiple global projects and drive the project team from start through to completion, supporting after-sales, demand generation and customer relation process in Europe, North America and South America

Key Responsibilities and Accountabilities:

Define project scope, objectives, milestones and deliverables that deliver the business requirements in collaboration with senior management and stakeholders.
Leads, designs and facilitates business engagements to establish scope, business needs, project objectives, outcomes and expectations on business processes.
Works with business analysis team to ensure that quality business requirements are produced, accepted and approved by the key stakeholders
Create and maintain project plans, budgets and forecasts, and use these to track and report progress.
Estimate the work to be done, identify dependencies, critical path activities, and resources required.
Facilitate the creation of technical design documents for complex projects, by interfacing with Technical Architects and Developers.
Engages with key stakeholders to create the solution design to meet business goals, scope and strategy requirements. Provides input into the identification and delivery of project benefits, traceability of requirements and impact of solutions.
Negotiate use of resources in a matrix management environment.
Pro-actively manage project risks and issues and minimise their impact on the project.
Collaborate with other managers and peers to align inter-project dependencies, reduce resource conflicts, and promote success in all areas.
Regularly communicate project expectations to team members and stakeholders and use their feedback to optimise progress.
As necessary, write and review QA and UAT test scripts.
Manage UAT with end users including coordination and user acceptance signoff.
Prepare user documentation and training documentation as necessary.
Coordinate and manage project reporting, project reviews and project steering meetings.

Jun 2012Dec 2012

CRM Business Development Specialist

ULIXE CRM

Lead and oversee the development and growth of profitable new business and to develop and maintain effective key agency relationships. Ensure business growth through directing and managing business development activities to ensure these are delivered in accordance with the organizational strategy.

Key Responsibilities and Accountabilities:
Contribute to the development and refinement of Company’s vision and strategy.
Support the overall process of management and corporate decision-making to ensure the organization maximizes its short, medium and long-term profitability and shareholder returns
Liaise with other executive heads on the implementation of the company’s strategic and operational plans.
Develop, review, and report on the business development division’s strategy, ensuring the strategic objectives are well understood and executed by the team.

Sep 2008Oct 2011

CRM Consultant

ENIGEN

Work on cloud CRM projects for end international customers. Manage a developing team, and be the natural filter between customer’s business requirements and technical specifications. Orgnanize and delivery product demo. Oracle University teacher. Delivery Oracle Crm On Demand courses in Europe.

Education

Sep 2003Oct 2009

BUSINESS ORGANIZATION ENGINEERING - BACHELOR DEGREE

Polytechnic of Turin

his program aims to train engineers responsible for operational management of enterprises, providing them with a multi-disciplinary profile based first on the use of traditional analytical tools of industrial and production engineering, and second on the application of knowledge related to information systems and technologies to support the operational activities of enterprises. Consistent with this objective, the program offers students the opportunity to focus their training along two educational paths corresponding to the two cultural archetypes required of a graduate in a BSc-level program in Engineering and Management.

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