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Introduction

Reliable, enthusiastic individual, now looking for a challenging and rewarding new job,  where  skills,  knowledge and expertise  gained throughout  previous  experience  can be transferred across  and  utilised to  best.

I enjoy working within a store team, I'm commercially aware and motivated to provide excellent customer service. I possess strong product knowledge and strong attention to detail. My work performance is always supported by high levels of motivation, ambition and drive. I always try to be full of initiative, decisiveness and provide effective problem solving skills.
I'm able to multitask being approachable, knowledgeable and helpful at the same time.

I am looking for a working place in wich a can take active interest, and continue to improve my own performance.

Work experience

Oct 2014June 2017

Assistant Manager

Papa Jhon's
  • run staff when manager is not on duty and direct them through their daily routines.
  • help the manager with stock control issues, placing food orders and making rotas when needed.
  • analize and check staff performances, reporting to the manager and proposing actions to be taken.
  • making of quality products, preparing ingredients, , keeping kitchen and dining area clean and adhere to Health and Safety requirements.
  • taking orders, providing quality customer service through positive and professional interaction with customers by phone or in person.
  • improve teamwork supporting other workstations during their shift and completing all closing duties.
  • enhance the company’s image by complying with uniform and appearance standards.
  • contribute to an atmosphere of energy and fun.
Apr 2015Oct 2015

Barista/Waitress

Romeo's Gluten Free Bakery 
  • utilize knowledge of coffee drink combinations to prepare highly-specific coffee drinks, make sandwiches on request, stock work stations and maintain sanitized and tidy working area.
  • knowledge of specific diseases to deliver a high level service, helping the customers choosing the right products on the menu accordingly.
  • fully collaborate with kitchen staff to better meet the quality requirements. This include to constantly  communicate with the chef to be aware of any  daily menu changes/specifications.
  • answer guest queries in a helpful manner and looking after those with special needs i.e. dietary requirements/allergies.
Jun 2014Aug 2014

Hotel Receptionist/Waitress

Rifugio Bertone
  • provide an effective reception service through telephone customer service,  receiving guests on arrival in a friendly, helpful and approachable manner, and showing them Hotel facilities.
  • look after guests and attending to their needs, welcoming them to the restaurant, escorting them to their table, informing them of any special offers or meals, receiving food and drink orders, serving dishes at tables.
Jun 2013Feb 2014

Trainee Sales Assistant

Prospektiva
  • contribute to the overall performance of the store, making sure every customer receives great levels of service and enjoys their visit to the store creating a friendly atmosphere by offering face to face advice to customers.
  • maintain high levels of product display.
  • follow directions of manager.

Education

20132014

A-level in Science and Maths

Liceo Euclide

Licterature / Latin language
Math/Physics
English Language/English Licterature
Chemistry/Astronomy/Biology
Philosophy/History
History of Arts/Technical Drawing

Certifications

Health and Safety Level 2

Management training Program