Giselle Alaniz

  • Santiago, Chile

Business Assurance Specialist at

Work History

Work History
Aug 2013 - Present

Business Assurance Specialist

Reduced organizational operating costs by streamlining processes. Developed organizational change management strategies. Identified "bottlenecks" and implemented new and improved processes and policies. Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes. Developed metrics used to determine inefficiencies and areas for improvement. Tracked, analyzed and interpreted trends in data systems. Documented process flows and developed requirements for functional improvements and enhancements. Conducted activity-based analysis of business processes and made recommendations based on the findings. Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient. Manipulated data using pivot tables, pivot charts and macros. Drafted monthly financial reconciliations and forecasts.

Apr 2012 - Jul 2013

Travel Operations ( DMC )

Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Made reasonable procedure exceptions to accommodate unusual customer requests.
Oct 2011 - Feb 2012

Managerial Assistant

Property Care Services (Thailand) Ltd.
Planned travel arrangements for executives and staff. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Handled all media and public relations inquiries. Planned meetings and prepared conference rooms. Wrote reports and correspondence from dictation and handwritten notes. Maintained an up-to-date department organizational chart. Created PowerPoint presentations used for business development. Created weekly and monthly reports and presentations. Managed the day-to-day calendar for the company’s senior director. Properly routed agreements, contracts and invoices through the signature process. Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Jun 2011 - Oct 2011

Guest Service Agent

Mac Boutique
Issued room keys and escort instructions to bellhops. Kept records of room availability and guests' accounts, manually or using computers. Performed bookkeeping activities, such as balancing accounts and conducting nightly audits. Recorded guest comments or complaints, referring customers to managers as necessary. Assisted guests with any special requests during their visits. Contacted housekeeping or maintenance staff when guests reported problems.


2008 - 2011

Bachelor of Business Administration (BBA)

International College Sripatum University
Coursework in Accounting, Financial Management and Event Planning Minor in French
2006 - 2007

Medical Technology

Universidad Diego Portales
1996 - 2005

High School

Colegio Argentino del Sagrado Corazon, Santiago, Chile



Hospitality Industry




Hotel Booking