Business Assurance Specialist
Reduced organizational operating costs by streamlining processes. Developed organizational change management strategies. Identified "bottlenecks" and implemented new and improved processes and policies. Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes. Developed metrics used to determine inefficiencies and areas for improvement. Tracked, analyzed and interpreted trends in data systems. Documented process flows and developed requirements for functional improvements and enhancements. Conducted activity-based analysis of business processes and made recommendations based on the findings. Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient. Manipulated data using pivot tables, pivot charts and macros. Drafted monthly financial reconciliations and forecasts.