Giselle Morales

Giselle Morales

M: 201-699-3934

Objective

To obtain a position that will enable me to utilize my knowledge and skills in sales, customer service,   management and writing preferably in transportation which will result in me being a positive contribution to a respected organization.

Work History

Work History
Sep 2014 - Mar 2015

Lead Dispatcher

A1 International

-Answer all phone calls /emails including customer service issues

-Assign all routes to drivers 

-Monitor drivers to ensure all packages are successfully delivered

-Send hourly reports to corporate on all delivered, non delivered and delayed Amazon, medical supplies and Fed-Ex packages

-Cut out tickets for Fed-Ex and medical supplies tickets when live jobs comes in

-Attend weekly management meetings to discuss the strengths and weaknesses of the operation for improvement

-Enter all POD, RNH, return and missing packages in the system 

-Set up business packages for next business day delivery

-Sorting of Amazon packages when line haul trucks arrive

-Coordinate driver schedules to ensure coverage is met at all times

Jun 2012 - Jan 2015

Office Manager/Operations Dispatcher

AC Fleet

-Enter all phone, email and fax orders in the system 

-Assign drivers on daily routes including next day 

-Dispatching including live orders and ensuring deliveries are met on time within D.O.T. regulations

-Confirm all driver ability for same day and next day routes

-Knowledge of NJ and NY port locations

-Monitor all container pick up and drop off times daily from NJ and NY ports within their regulations to prevent per diems

-Assign chassis to in-house drivers

-Hiring/Firing drivers and ensure all documentation is kept up to date 

-Check container  availability using port websites

-Answer customer service calls and address email issues

-Billing, Filing and Faxing

-Setting up payroll for drivers

Jan 2014 - Jul 2014

Dispatcher/Reservationist

CarsCo

-Enter all phone and internet orders including farm out and farm in orders

-Get driver availability for same and next day work

-Assign drivers to routes and monitor their reports during pick up and drop off locations

-Look up information and addresses for clients

-Verify all next day routes for pick up time and location, drop off locations and flight information to ensure accuracy

-Took international reservations for their mother company

-Set up manifests for multiple reservations from corporate offices in excel

-Knowledge of all airports and main inner cities across the world

-Maintain communication with greeters

-Ensure all chauffeurs are on time and that all routes are executed

Jan 2013 - Jan 2014

Dispatcher/Reservationist

Worldground Transportation

-Enter all phone and internet orders including farm out and farm in orders in limos anywhere system

-Check flight status and make proper adjustments to reservations when necessary 

-Receptionist for the business and transfer all calls to all the departments

-Get daily driver availability for same day and next day work

-Assign drivers to routes and monitor their reports during pick up and drop off locations

-Look up information and addresses for call in clients 

-Verify all next days routes for pick up time and location, drop off locations and flight information to ensure accuracy

-Set up manifests for multiple reservations from corporate offices in excel

-Settle all reservations in limos anywhere to adjust profit rate and driver earnings

-Knowledge of all main airports and main inner cities in the tri state

-Schedule all auto body appointments for vehicles when necessary

-Maintain communication with greeters

-Ensure all chauffers are on location 15 minutes prior to pick up time and that all routes are executed 

Jun 2011 - Nov 2012

Operations Supervisor

Bolt Bus

-Supervisor dispatching for a bus company

-Confirm over 100 drivers for their run for the following day

-Handle both East and West coast payroll which include New York, Philadelphia, Washington D.C., Boston, Seattle and Portland

-Enter bus numbers in the system for each driver daily

-Answer all phone calls including customer service

-Set up payroll for the following day

-Inspect and check all driver log books thoroughly

-Recording all of driver hours in the system

-Rescue buses and passengers during breakdowns and reporting them to Fleet and MRD

-Rent buses during bus shortage from other companies

-Play the role of night foreman 1 day a week including bus maintenance for same and next day

-Create bus maintenance reports and send them to the president

-Create bus location list for 92 buses

-Create maintenance bus sheet with all bus issues

-Enter all sick, personal and vacation pay for all drivers

-Coordinate all bidding for drivers and their routes by seniority 

-Heavy use of microsoft word, outlook and excel

-Handle all Administrative Assistant duties for both New York and Boston divisions

-Handle lost and found and send all reports to corporate

-Handle all hotel reservations for drivers

-Update bus board

-Send daily shift reports with great detail describing the events of my shift

-Answer customer service emails daily

Dec 2007 - Aug 2010

Sales Associate/Counter Manager

Macy's

- Provide excellent and outstanding customer service to all customers

- Create stock requisitions to receive merchandise

- Sales

-Work cash register

- Helping and explaining to customers the benefits of opening up a Macy’s Credit account

- Reporting inventory every six months to Corporate

- Weekly shortage reports to the executives

- Pulling and reporting daily business records

- Quarterly meetings with vendors

- Organizing and planning sale events

- Setting up promotional counters and locations

- Scheduling mail and phone orders

- Tracking merchandise from vendors

- Weekly employee scheduling for 5 employees

- Client registry

- Pre-selling to new and existing clients

- Lining up promotional and celebrity events

- Balancing cash registers

- Money drop off

- Training new employees

Jul 2006 - Dec 2007

Customer Service Rep/Sales/Trainer

Prudent Publishing

- Enter phone, internet, faxed and mailed orders in the system

- Edit all orders

- Submit graphic art for orders to the vendor from the customer

- Follow up all orders with customer

- Selling additional products from the company

-Reply and take action to business emails from customers

- Faxing and Filing

- Removing, adding and editing all mailing lists

-Accounts payable and receivable 

- Track all orders from fed ex and ups

- Provide customer service including putting claims for lost packages through fed ex and ups

- Research competitor's prices to improve the business profits

-Train seasonal associates

Jun 2005 - Jul 2006

Customer Service/Order Rep

Sommer & Maca Ind-Concord Div.

-Enter all phone, mail and fax orders

-Answer phones

-Filing and faxing orders to vendors

-Reply and take action to business emails from customers

-Sales representative to phone and walk-in customers

-Billing

-Manager of inventory

-Hand in monthly inventory reports to corporate

-Assist in meetings with vendors

-Track all delivered packages

-Enter in claims for all lost packages

-Meet daily sales quota for items on website

-Plan business meetings with vendors

-Send monthly financial and business status records to corporate offices

Aug 2003 - May 2005

Customer Service Rep/Sales/Receptionist

Written in Stone

- Enter all phone and fax orders

- Answer phones

-Sales representative to phone and walk-in customers

- Filing, faxing and editing

- Edit orders before production

- Follow up all orders with customers

- Plan personal and business events

- Set up and send all regular and promotional mailings

- Billing

- Visit cemeteries to discuss locations

and measurements for headstone plots

Education

Education
Feb 2005 - Jun 2005

Katherine Gibbs College

Skills

Skills

Lotus Notes

Microsoft Outlook

Quick Books

Power Point

Microsoft Excel

Microsoft Word

Bilingual

I read, write and fluently speak Spanish.