Michelle Lagos

  • San Diego, CA US
Michelle Lagos




Journalism & Office

High level communication, writing and copy editing skills. Proficient in Microsoft Office suites (Word, Excel, PowerPoint, Outlook, Access, Publisher). Adobe (Acrobat, Photoshop, InDesign, Dreamweaver).  College & University Editor-in-Chief Digital Media (Video and radio journalism) Diverse writing, able to write hard news, editorials, investigative, features, and opinion. Investigative Research & Reporting HTML/CSS proficient in HTML/CSS coding and the use of websites such as WordPress/widgets. Project management for overlapping accounts, programs and teams. Proficient with various levels of administrative processes, hardware & software, which include multi-line phone system, travel coordination, calendar planning, meeting coordination, hiring staff, background checks, SOP & Tech writing and procedure implementation.  Highly effective at streamlining, maximizing efficiency, and coordinating projects.  Type 100 WPM. Fluent in English & Spanish.

Writing Achievements

  • Excellence in Journalism Award, San Diego Press Club. First place in essay/commentary/opinion.
  • Mark of Excellence Award, Society of Professional Journalism. Third place in editorials.
  • Certificate of Excellence in Scholarship award, for an investigative piece Stigma Impedes Availability of Booksby LGBT Authors.

Work History

Work History
2011 - Present

Director of Programming and Talent Relations

  • Evaluating the scope of the programming department work and creating a streamlined process that will allow for all departments to be satisfied with the outcome and maintain a high quality of work while keeping the cost down.
  • Create and coordinate the volunteer team for a four day convention.
  • Create and implement the training procedures for volunteer.
  • Serve as the point of contact between guests, panelist, moderators, organizations, sponsors and other representatives.
  • To be accountable for and head the programming, talent relations, and volunteers department.
  • Create a streamlined process and SOP’s before, during and after the convention. 
2008 - Present

Volunteer - Precinct Inspector and Board Chair

Registrar of Voters, San Diego
  • Five years of on call volunteer work during each of the federal and state elections held in San Diego.
  • Act as the point person for all complaints, accommodations, and supervise all processes in my precinct.
  • Audit and be accountable for all ballots, materials and processes before, during and after the voting day.
  • Recruitment of staff to work the voting/polling area in my precinct.
  • Coordinate the training time for the staff and schedule the day’s events
  • Follow up training with the team as needed before the voting area is open.

2012 - 2013

Western Division Office Manager

Dynasplint Systems
  • Project Manager for the western sales and customer service division.
  • Office manager for the west coast main location.
  • Reorganize the procedures for the western division office to create a streamlined process that resulted in a higher quality of work, cost effective output and timely turnaround.
  • Research and evaluate the scope of projects and implement ways to reduce risk and cost processes for the western division office.Saving the company apx $100,000 in 2012
  • Prioritize between projects and facilitate negotiations internally and externally to maximize the productivity and timeliness.
  • Hiring manager for six regions, which included 60+ territories.
  • Auditing accounts worth several million dollars and internal database of inventory.
  • Auditing individual sales and customer service specialist’s databases and expenses.
  • Writing and implementing SOP’s
  • Liaison between 60+ sales and customer service specialist and the corp office.
  • Point of contact for accounts worth several million dollars.
  • Created and maintained the divisional newsletter that updated a team of 60+ sales and customer service specialist.
2010 - 2012

Office Manager - Part Time

Paula Hodeline
  • Direct assistant to the company owner.
  • Facilitate the management and scheduling of the staff.
  • Maintain the office calendar and schedule team meetings.
  • Project management duties, such as evaluating the scope of the workload, delegating as needed and managing the day to day processes.
  • Liaison between vendors and coordination of contracts and affiliations.
  • Research and analysis of projects to expand sales and create new programs.
2008 - 2010

Executive Assistant and Office Manager

The Governance Institute
  • Executive assistant to CEO and part time assistant to the President and VP
  • Maintain multi destination travel arrangements, multiple calendars and schedule meetings between executives located in multiple city and states.
  • Schedule team building activities between departments.
  • Manage the office logistics and assist the human resources department with hires, terminations and seating changes.
  • First contact with CEO/CFO/COO and other Executive Assistants
  • Use of the MAS accounting system.
  • Database entry in SLX SaleLogicx, Excel and other database entry systems.
  • Mass mailing’s directed to CEO/VP and Board Members of various organizations
  • Worked with IT, Research and Publications, Member Services, Operations
  • Operations and Human Resources related projects.
2006 - 2007

Dept Assistant. Facilities, Security and Quality Assurance

Arena Pharmaceuticals
  • SOP and GMP Trained as well as writing SOP
  • Maintained Facilities Request database, first point of contact for 500+ employees
  • Liaison between General Contractors, Legal Dept, Architects and the Facilities Manager
  • Review construction and layout plans for new and current building projects.
  • Maintained Facilities and Security files, documents and architectural plans.
  • Scheduled meetings between multiple departments both internal and external to the company.


2002 - Present


San Diego Mira Mesa College
2013 - 2014


National University