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Girolamo Nullo

Supervisor presso Nielsen Company

Work experience

May 2013Present

Supervisor

Nielsen

Managing a team of 12/15 agents ; Leading and motivating the team ; Manage processes in order to improve efficiency ; Check and control the achievements obtained from the project agreed between the client and the company ; Checking daily project and team results ; Monitoring through walk around and side by side ; Monitoring record calls with the final purpose of evaluating agent’s quality call ; Hiring , training and coaching new agents ; Preparing and sending KPI reports to the client .

Nov 2010Present

Freelance Import\export Manager

Gongcheng Import Export Service Co.
Manage the movement of electrical products\equipment in\and or out of the country in accordance with the organizational policy and procedures . Manage the necessary documentation and online forms for cost-effective and lawful execution of all import/export activities. Manage financial and currency process and transactions . Comunicate with export ,import , related authorities , customers and suppliers in all relevant territory and country ( Europe ) as necessary to ensure efficient support and activities .
20072009

Dealer Assistance Center Coordinator

General Motors

Supply information to the Authorized Dealerships part of the Opel and Saab Italia network concerning parts and accessories. To support the aforesaid Authorized Dealerships on the search of parts and accessories with the aid of the computer systems (EPC, DDS etc. ) .
To interact with the European Stores with the purpose to communicate any stock error (boxing).

20062007

Customer Service Representative

General Motors

Assist by phone Opel and Saab customers concerning technical ad mechanics problems had with Opel and Saab vehicles . To contact Opel and Saab Dealers regarding commercial problems complained and place orders of mechanical parts.
To inform Opel and Saab engineers regarding all technical problems complain .

20052005

Front Desk Receptionist

Hertz

Responsible for the rental fleet. Take reserves. Explain the conditions of rental. Take the vehicles to the customer; identify the existing irregularities and scratches and show all the Special features. Checking mileage and damage inspection when vehicles are returned.

20032004

Billing Customer service Representative

UPS

Issue invoices, credit notes and debit notes .Calculate discount for preferential customer 's invoice.Respond to all complex billing inquiries Research and follow through to resolve accounting issues &/or problems .Print and posting of billing documents.

20002002

Reservations Sales Agent

Hertz

Converting the maximum number of calls and enquiries received into sales. Achieve performance targets (sales, call-handling and quality)as set out by Team Leaders. Track all reservations on-request and provide the customer with a timely and efficient response , Tutoring new Reservation sales agents to assist in the on-the-job training of new team members.

20002000

Waiter

Bewleys Coffee Ltd

Presenting menus to customers
Explaining menu items to customers
Sharing information with customers about the status of their orders
Refilling customer drink orders throughout the meal.

Education

19961999

Degree ( not completed) 

Università degli Studi di Palermo(Foreign Language Department)

Foreign Language studies ( English and Spanish Grammar , History and Litterature.

19921996

High School Diploma

LICEO CLASSICO “GREGORIO UGDULENA “ Termini Imerese (Palermo), Italy.

Humanistic Studies , Italian Litterature , Greek , Latin and Philosophy .

hobbies and interests

Modifica

  • New Technology,
  • Cinema,
  • Music,
  • Soccer .

LANGUAGES

 Italian : (Mother tongue) Excellent reading ,
writing and verbal skill .
 English : Very good reading , writing and
verbal skill improved during my stay in the U.K .
 Spanish : Very good reading , writing and
verbal skill improved during my stay in Spain .
 Portuguese : Basic reading , writing and and
verbal skill learned during my stay in Lisbon .