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Radi Ahmed

DIRECTOR OF SALES & MARKETING

INTRODUCTION

Customer-focused, performance-driven, powered with more than 18  years of Hotel Operation management, experience in full-service hospitality operations.  utilizing broad background in providing hands-on leadership to achieve solid business results. recognized efforts in innovating hotel services concepts as well as in addressing guests’ needs and concerns to continuously improve service quality profitability, earned reputation in establishing long-term quality relationship with individuals of diverse cultures, proven effectiveness to multi-task in a globally competitive, challenging, and fast-paced market, display technical proficiency with Microsoft office and Micros Opera; knowledgeable in all web-based applications.

PERSONAL DATA

·       Nationality

·       Date of Birth

·       Place of Birth

·       Address

·       Resident Address

·       Marital Status ·

Egyptian

March 15th 1973

Luxor-Egypt

248, Hadayek Al Ahram, Khofo Gate, Giza - Egypt

P.o.Box-1266, Al Khobar (31952) Saudi Arabia

Married



academic EDUACTION & leanings

May 2001May 2002

International Diploma

Cambridge College

International Diploma: - of Hotels Operation & Management from Cambridge College in Leo-Ville, United Kingdom for the completion of long distance Hotel Management Diploma studies

Jun 2003Jun 2004

Two Diplomas in Hospitality sales & Marketing & Manging front office

the American Hotel & Motel Association

International Diploma Managing front office operation from the American Hotel & Motel Association graduated with Honour  

International Diploma of Hospitality sales & Marketing from The American Hotel & Motel Association Graduated with Honor



SKILLS

10
COMPUTER KNOWLEDGE
  • Excellent user knowledge & experience for all common Property management systems "PMS" as (Opera V3, V4 and V5, Fidelio, Prologique, Stars, Landmark, Wang System, Micros, SAP accounting System, Star-guest, Claude emails  
  • Excellent user knowledge & experience for all programs & Software Running under "Windows
  • Excellent user knowledge & experience for all Internet Applications.
  • Excellent user knowledge & experience for all Social Media
8
LANGUAGE KNOWLEDGE
  • Arabic  :                  Native Language
  • English :                 Fluent
  • French :                 Good knowledge
  • German :               Good knowledge

professional work experience

Apr 2016Present

Director of Sales & Marekting

Starwood- Le Meridien Al Khobar

Drives top Line performance in a given area on developing strategic plans, effectively executing these plans and adjusting as needed. Insures that the hotel leverage the strength of Le Meridien Brand and all Starwood resources and Company initiatives to maximize revenues. Attracts and develops the strongest talent in order to insure Le Meridien Al Khobar most competitively positioned in the market. Engages with all stakeholders (owners, GMs, etc.) to insure alignment and confidence with the sales/marketing direction. Reinforces Key Customer relationships and local partnerships, insures strong industry presence, and is the subject matter expert on factors driving top line for a given area. works closely with the General Manager to determine appropriate sales strategies in all market segments towards maximizing the hotel revenues, creates lucrative sales targets and networks business relations to corporate client, observes the market, identity trend and monitor the main competitors.

Apr 2011Apr 2016

DIRECTOR OF ROOMS DIVISION

Le Meridien Al Khobar

Coordinating the organization and administrative functions in all areas of the Rooms Division; ensuring total compliance with standards of operation; ensuring that staffing is maintained at an appropriate level to match business demand; participating in all operational meetings and in the formulation of strategic business plans; establishing monthly reporting system to monitor; handling all guest complaints expeditiously to complete resolution; closely monitoring the financial performance of all departments, in particular monitoring all Rooms expenses to ensure that they are kept in line with budget; and providing solutions to improve problem areas and assisting in implementing corrective measures

Apr 2008Apr 2011

DIRECTOR OF GUEST SERVIES

Le Meridien Al Khobar

As a director of guest services was responsible for organizing, directing, and coordinating the work of front desk, bell, door, and concierge staff to maximize revenue and profit while attaining optimal guest satisfaction. also responsible for responding to guests' requests and concerns and provide my team with the resources to ensure guests’ satisfaction and ensure that the entire front desk department operates within the scope of a budget and well-defined management practices creating a positive team-oriented environment focused on guests. Inspire front office team to reach high levels of performance. Excellent interpersonal, management, communication, and training skills

May 2004Apr 2008

FRONT OFFICE MANAGER

Le Meridien Al Khobar

Responsible for organizing the activities of office employees, oversee a variety of tasks including office operations, accounting, customer satisfaction and emergency procedures among others.

Apr 2001Apr 2004

ASSISTANT FRONT OFFICE MANAGER

LE MERIDIEN AL KHOBAR

Responsible for assisting the Front Office Manager. His/her assistance includes leading and managing all sections of the Front Office Department in order to ensure the highest standards. Monitors the Front Office employees to make sure all guests receive prompt and personal recognition. takes care of the front desk operation including guest registration, room assignment and check-out procedures. Furthermore assists the Front Office Manager in employee related matters such as evaluations and consulting.

Jun 1998Apr 2001

FRONT OFFICE MANAGER

Khiran Resort Kuwait

Responsible for Front Office operation, includes leading and managing all sections of the Front Office Department in order to ensure the highest service standards. Monitors the Front Office employees to make sure all guests receive prompt and personal recognition.

Jun 1995Jun 1998

FRONT DESK MANAGER

Sofitel Le sphinx Hotel Cairo

Supervises front office operation and assign duty roster for F/O attendant, Concierge, Bell Counter, Guest Relations and Business Centre. Responsible for VIP handling and ensures the entire front desk operation is running smoothly with the highest guest satisfaction from check-in to Check-out