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Work History

Jan 2015Present

Contributor

Rockit 

Band reviews and live reports for Rockit website.

Aug 2014Present

Web Marketer and Social Media Manager

DM Digital SRL - Timeneye

Marketing plan implementation, social media management, market research, setting up metrics and analysis to constantly improve conversation rates and A/B testing.

Google AdWords and Analytics management for DM Digital products.

Social media – updating, question answering, troubleshooting.
Email marketing – list maintenance, segmentation, execution, monitoring, reporting.
Web analytics monitoring and reporting against key metrics.
Search engine optimization – improving page content, ensuring site structure is efficient, keyword relevancy, product names and tags.
Support page - knowledge base and FAQ articles.
Benchmarking analysis.

Dec 2013Jun 2014

Level 2 bilingual Tech Support Agent

Motorola UK

Technical escalation resolution for:

- Android software queries
- hardware (Motorola products)
- legal: warranty disputes

Weekly monitoring of Communicators of both Italian and English team.

Sep 2013Dec 2013

Kindle remote support technician

Amazon.uk

Internship at Amazon.co.uk as Kindle remote support technician. Tech and remote support via live chat, e-mail and video call using the latest MayDay Kindle feature.

Nov 2012May 2013

Product quality supervisor

BW Griggs and Sons

Product quality supervisor at BW Griggs and sons (Tasmania, AUS).

Apr 2011Nov 2012

Water Sports Department Manager

Decathlon 

Water sports department manager at Decathlon Piacenza store.

Dec 2011Feb 2012

Junior Account

Sinopia/Sinexpo Spa

Internship as Junior Account at Sinopia/Sinexpo Spa (Reggio Emila, Italy).

Sep 2008Nov 2010

Freelance Contributor

Libertà

Contributor for Piacenza local newspaper Libertà.

Education

20092012

Bachelor's Degree, Communication and Media Studies, 105/110

Università degli studi di Modena e Reggio Emilia

January - July 2010: Erasmus Project at Tallinna Ulikööl in Tallinn, Estonia.

Certifications

Jun 2013Present

IELTS English Proficiency Certification

British Council

License number: 13IT002337LEPG010A.

Oct 2012Present

First Aid

Rescue Project
Swift Water Rescue Technician and Basic Life Support patent for primary and secondary care + CPR
May 2009Present

MOS Word and Excel

Microsoft
MOS Word and Excel certification.

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