Giorgio Crivellari

Primary Job Responsibilities

• Serve as a subject matter expert at the client site, addressing technical, developmental, or strategic IT needs

• Manage problem identification, system architecture definition, software specification, and the design, testing, and deployment of open source solutions

• Architect solutions to meet the unique requirements of Red Hat's new and emerging customers and oversee proofs of concepts and pilot implementations of Red Hat's solutions portfolio

• Apply new technologies and concepts to customer needs

• Contribute to the development of repeatable methodologies and tools designed to scale Red Hat's services capabilities, promote repeatable customer engagements, and lower delivery risks

Primary Job Responsibilities

• Implement and integrate Red Hat Open Hybrid Cloud (Infrastructure-as-a-Service and Platform-as-a-Service) technologies including Red Hat OpenStack, Red Hat OpenShift, and Red Hat CloudForms
• Collaborate with project and client team members to meet timelines and goals
• Participate in mentoring and knowledge transfer to clients
• Develop and implement automation and integration for our clients' cloud and system infrastructure solutions using Ansible and Python
• Work with senior staff to promote the adoption of automation techniques and DevOps processes to improve the cloud life cycle including infrastructure and application uptime, availability, and time-to-market
• Design and advocate solutions using cloud technologies, design principles, integration points, and automation methods

Duties

• Manage enterprise-level servers, storage and backup infrastructure hosted in BT, a tier 4 datacenter 
• Company core applications delivery in house and on customer premises
• Manage 24x7 third level support 
• Manage office automation global projects and BAU activities
• Team management 

Key Objectives

• IT Infrastructure:
• Optimization and efficiency: identify, review and optimize infrastructure bottlenecks 
• Automation: design and implementation to minimize delivery time and improve efficiency
• Monitoring: identify and implement tools to improve reliability and applications behaviours
• KPI: identify drivers and implement tools to measure services footprint and performance
• Product development: design flows to get a fully automated deploy core applications and services
• Skills and knowledge culture: cooperate with global teams to achieve a profitable exchange 
• Cost reduction: support IT managers in assessing and devising cost reduction and optimizations
• Compliance: review and manage infrastructure policies to achieve required compliancy 
• Team management: team cohesion, efficiency and synergy with the global organization 

Duties

• Release & Build management with continuous delivery approach 
  
• Application Lifecycle management with Agile and Test-Driven approach
  
• Monitoring & Incident management
  
• Knowledge Base tool management 
  
• 24x7 third level support on tool chain and monitoring tools
  

Key Objectives

• Monitoring tool: setup, customize and migrate 2500 checks on new data center environment
  
• Nagio to Jira: develop a full integration between Nagios and Jira for 24x7 incident management
  
• Tool chain: managing Application Lifecycle, configuration management, continuous build, automatic deployment and knowledge base
  

Duties

• Manage SMB level server, network, storage and backup infrastructures on customer premises
  
• Setup and upgrade infrastructure with zero downtime impact on core services 
  
• Responsible for team BAU and project activities 
  
• Responsible for 8x5 remote and on-site support on customer premises
  

Key Objectives

• Design infrastructure: support sales team for the best cost/performance solution
  
• Implement infrastructure: planning, execution and review activities with focus on business continuity 
  
• Define process flow: support management to define and establish optimized flows on business
  
• Monitoring: setup and maintenance of the whole monitoring system for customer infrastructures 
  
• Issue collection: custom web ticketing system developed to collect entire customer support log
  
• Office 365 migration: setup and manage the migration with minimum impact and AD identities sync
  

Duties

• Manage enterprise level server, network, storage and backup infrastructures on different plants
  
• Support about 300 company users for theirs client issue 
  
• Manage Google ADV campaign and SEO optimization for company website and products
  
• Manage the day-by-day social update (Twitter and YouTube)
  

Key Objectives

• Company Website: develop, setup and maintain the corporate website
  
• Timesheet software: develop and maintain web timesheet application for R&D team 
  
• Electronic invoicing: develop, setup and maintain flows from SAP to Email with report feedback
  
• Web filtering: setup and maintain a linux based web filtering with full security set and optimization 
  
• Monitoring: setup and maintenance of the whole monitoring system for customer infrastructures
  
• Network & Security: perimeter and client security setup, maintenance and reporting
  

• Manage SOHO/SMB lxevel server, network, storage and backup infrastructures on customer premises
  
• Setup and upgrade infrastructure with zero downtime impact on core services 
  
• Responsible for 8x5 remote and on-site support on customer premises
  
• Design, develop and maintain customer website and web application (CMS, CRM or static)
  
• SEO and Google ADV marketing campaigns for customer web identity 
  
• The VoIP: PBX product project - linux based for SOHO/SMB
  

Left to focus on my start-up Miticojo.com born in September 2003