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Work experience

Sep 2007Apr 2011

Sales Associate

Books-A-Million

Successfully satisfied customers' requests and inquiries in the store as well as on the telephone. Advised customers about book and gift selections for themselves or others. Personally looked for and retrieved customer selections. Placed special orders for customers via the Internet. My customers verbally acknowledged my excellent service.

Reason for leaving:  Store location closed.

Sep 2005Aug 2007

Associate

Fairfax County Public Library

Personally retrieved from shelves throughout my library branch between 50 to 120 books requested by patrons via the Internet and sorted them for delivery to their corresponding library branch quickly and accurately. Received appreciation awards for my superior customer service.

Mar 1973Aug 2005

Program Manager, Systems Analyst, Technical Writer, Editor, Instructor, Contracting Officer's Technical Representative, Agency Liaison, Proposal Evaluator

U.S. Federal Government

As a manager, assistant manager or team member, successfully delivered hundreds of diverse projects (short term) and programs (long term) that typically involved a wide variety of organizations.  An example of a program I managed – which continues to be successful to this day – is the Federal Chief Information Officer University (see www.cio.gov/admin-pages.cfm/page/cio-university ). Awarded bonuses for my outstanding customer service at least once a year.

Reason for leaving:  Retirement and to spend more time with my mother, who passed away about a year after I retired.

Mar 1966Feb 1973

Sales Associate

retail (Red Rooster, Hecht Co.)

Successfully assisted customers in selecting clothing, accessories and cosmetics.  Although I had a “base” assignment, I was also a “floater”, assigned to departments that were short of staff. Handled the entire range of retail transactions. Awarded salary increases for my excellent customer service.

Education

Sep 1968Aug 1972

Bachelor of Arts

University of Maryland

Skills

Adept at word processing, spreadsheet and email software
Seasoned mentor
Professional representative of my organization
Efficient contract manager
Excellent written and oral communicator
Bring a big picture and a detail oriented view to the table
Self-starter with a "can do" attitude
Set a role model example with my interpersonal skills
Advise customers of options, pros and cons
Satisfy - and often exceed - customer expectations
Deliver what the customer needs on time and within budget

Interest

These are not in any particular order:

  • Reading

  • Enjoying a good meal

  • Writing

  • Traveling

  • Watching films

  • Visiting museums

  • Walking

  • Meditation

  • Music

  • Charitable activities

  • Visiting with friends and family

  • Meeting interesting people

  • Learning new skills

  • Personal growth