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Work experience

Sep 2008Present

Sales Counsler

Conn's

Job consist of alot of sales. I sell electronic and electronic assesorries. In the job field have to helpl match the customer up with the electronical item that matched them best. Also work in customer service. Taking payments for customers that have credit accounts, taking sales money, and ringing up small items on register/computer.

May 2005Jun 2008

TSRIII/Customer Service

Worked extensively in customer service and tech support. Completed tech issues with the feeling of customers come first and a one and done policy of hopes I resolved customers issue on the first and only call. Gained efficient skills in 10 key, taking credit and eft payments, multi-phone systems and great judgement calls. Also did satellite sales from time to time for at&t, embarq, and windstream.

Awards: Many times I won awards for production, quality, handle time, being at work as scheduled.

Dec 2001Apr 2005

Customer Service/Layaway/Cashier

Walmart

Worked extensively in customer service. Made sure that the customer came first and assisted them in anyway possible through out the store. Made sure the customer was always happy. Gained efficient skills in 10 key, managed and blanced money, multi-phone system, and stocking. Willing enough to learn alot of locations in the store, like, cashier, garden center, layaway, customer service, clothing department, electronics and photo center.

Apr 2001Dec 2001

Data Entry/Customer Service/Sales

Provided customer service to every customer I had the oppurtunity to assist. Gained efficient skills in 10 key, data entry, multi-phone system, computer windows,  placing orders for AT&T and Comcast in a call center environment.

Apr 1996Sep 2000

Swing Leader/was training for assistant manager

Managed and balanced money on a day to day basis, along with completing bank deposits and counting down of tills. Provided excellent customer service to every customer that I had the opportunity to experience. Gained efficient skills in 10 key, Windows, and adding machine's . Provided the company with an outstanding customer service presence. Was employee of the month several times at a front lineman.

Education

Aug 1997Present

Langston University

Skills

Technical Support
* Troubleshooting product * Working with customer in getting product back up and running or setting up service calls. * Skills: 10 key, data entry, windows, sales, billing, tech support. * Learning new technical information as new products came out.
Customer Service
*Mangaged *Worked with customers in a face to face and over the phone experence *In the customer service I have dealt with it in retail, fast food and telecommunications. *Have had to solve problems/disputes with customers face to face and over the phone in all jobs. * With this skill I have also learned 10 key, Data Entry, Windows Programs/Computer Skills, Register Work.

References

Brenda Epperson

Family Friend.

Jeanetta Aaron

Worked with for 3 years and have known personally for 11 years.

Melissa Galloway

I grew up with this reference and worked with her at 2 different jobs: Mcdonalds and Walmart.

Custom

Date of Birth: March 12, 1979Place of Birth: Guthrie, OklahomaCitizenship: United States Of AmericaSex: Female

Marital Status: MarriedSpouse's Name: Mic Christensen

Interest

Basketball, Reading, Zoo, Spending time with friends and family, church activities/church.

FHA Officer for (95-97), FCA Officer for (93-97), Orgonized serveral programs in the community such as Big Brother, Senior Citizen Month, Reading Programs all through FHA.  Also participated in basketball (95-97), Softball (96-97), Cheerleading/putting on cheer programs (94-97), track and field.  Was also named among Who's Who in 95-97.

Summary

With over 10 years soild customer service experiance, along with strong customer facing and communication skills.  Now seeking to respond to a new challenges and contribute to customer service/technical support in your organisation.

Objective

To seek a challenging position with a company that offers extensive learning opportunities and the ability to freely express my ideas. I would like to continue in the customer service field. I love to interact with people either by phone or face to face. I would like to work for a business with good atmosphere and with potential for advancement or growth into a life long career.