I want to expand my remote assistance business. I have excellent administrative and technology skills to offer small to medium businesses. Use my skills to grow your business. I give you time to plan, market, and sell.
I am an expert business administrator with great technology skills. I am an advanced user of all Microsoft Office programs. I design and maintain databases. I build and maintain Websites. I keep up with the details needed to run a business. I also maintain and grow companies' online identity.
2006 - Present
Own and operate business administrative services organization.Manage services for several clients across many fields of interest.Coordinate with other service professionals to provide for customer needs.
- Created Access database for foundation to track course offerings, attendance, contacts, credits and accounting
- Rebuilt and improved Access database for foundation to track donors, contacts, donations, and communication
- Developed original website for retail business
- Developed e-commerce site for multi category/interest business
- Volunteer Ambassador Jessamine Chamber of Commerce
2004 - 2006
Managed the process for the issuance of equine mortality insurance policies.Built and maintained customer policy files.Reviewed and entered policy information into proprietary AS400 database.Continued to build improvements in policy processing resulting in faster turn around time.
2003 - 2004
Coordinated well received education sessions for a technology trade show attended by 700 people.Collaborated with graphic designer and printer on trade show advertising and conference materials.Liaison to audio/visual contractor and trade show floor vendor.Involved in all aspects of classroom site negotiation and set up.
2001 - 2003
Fulfillment Billing Supervisor
Quebecor World Book Services
Managed all fulfillment billing for Versailles and Lexington book fulfillment centers. Tracked all of fulfillment and shipping operations for multiple customers. Supervised three employees: two billers and one international shipment coordinator. Developed databases and other data gathering methods to provide fulfillment/shipping/billing information to sales and management. Cut customer billing processing time from 2 weeks to 3 days.Oversaw creation of electronic order file download from customer and upload of electronic shipment confirmation.
1995 - 2001
Customer Service Representative
World Color Book Services
Responsible for overseeing customer jobs as they are produced throughout the plant.Built and maintained positive, reliable working relationship with customers. Served as resource to customer regarding plant capabilities. Performed as customer advocate, trouble shooter and problem solver regarding World Color issues. Improved response on customer queries through design and maintenance of customer specific databases.