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Profile Summary

A highly motivated, qualified Network, Systems & IT Support Engineer with over 6 years’ work experience determined to make a difference within the telecommunications, networking and IT support environment. Demonstrating high level skills and achievements within systems & infrastructure implementation, security analysis, network and system troubleshooting, technical support, problems solving, I am a global thinker with great attitude, interpersonal skills, and professional consciousness, fast-paced & target oriented, team working as well as high performance under pressure with the following qualifications and industrial credentials. 

  • Master of Science in Network Computing ( with Distinction) & Bachelor in  Information and Communication Technologies (with Distinction)
  • Microsoft MCP, MCSA, MCSE Certifications achieved: Server Infrastructures/Systems admin 
  • Cisco CCNA achieved: Routing and Switching
  • ITIL v3 F  achieved
  • Cisco CCNP and Linux LPI-Comptia L+ (Pending, as part of 2016 goals)
  • Management and Leadership programme (GLP) completed 
  • Excellent Network & Server Administrator  and  IT & Network Project Management   
  • Strong expertise in Identity & Access Management, SSO with Shibboleth, AD FS and LDAP 
  • Multilingual Speaker (Excellent levels of English and French) and Proficient fluent Italian  
  • Network Design & Systems Integration   Network Security Support    based on CIA 
  • Strong ability in systems integration,  network and telecommunication protocols 
  • Comfortable in both Windows and Linux based operating systems 
  • Excellent experience of Cisco and Mikrotik routers and switches 
  • Strong skills in VoIP & Call termination                                 
  • Very good understanding and implementation of ITIL framework and  technical documentations 
  • Object Oriented programming and fundamentals of Database Managements Systems 

Work History/Professional Experience

May 2016Present

Senior IT Support Engineer

Mar 2015May 2016

Sr. Systems & IT Support Engineer

HCL Technologies

Reporting directly to the Head of IT within the EMEA locations, my contract duties consist of assuring a transparent and smooth migration from Ericsson IT infrastructure to HCL Technologies Infrastructure. This also includes managing the entire new IT infrastructure and providing IT support to over 170 users and 300 machines/servers in various technical issues while maintaining the consistency, availability and performance of IT resources. I also deal with the concern of guarantying Italian site connectivity with other HCL sites across the globe to assure access to the company shared and collaborative resources. Among others, my technical tasks consist of implementing,  administrating and maintaining the following:

  • File Server, Backup Server, License Server, Printing Server, internal FTP and HTTP Servers 
  • Network and Systems administration troubleshooting
  • WDS images using Microsoft  SCCM, Active Directory and GPO maintenance 
  • Guarantying the effective functionalities and high performance of Labs from IT prospective
  • Single point of contact for all IT issues in HCL Italy and
  • Represent overall Information Technology in Italy on behalf of the EMEA IT operations and global IT services in general, this includes but not limited to acting as the overall project manager for any/all IT projects
  • Troubleshooting wire & wireless Network, WAN/LAN
  • Ensure user service excellence and guaranteed response times by actively monitoring support emails/tickets and ensuring all service requests and incident requests tickets are resolved in a timely manner as defined within the SLA (Service Level Agreement)
  • Machines patching and compliance, Antivirus Server and distribution  
  • Technical documentation
  • Perform onsite and remote maintenance after hours; apply software  patches and upgrades for workstation systems
  • Maintain and troubleshoot GPOs and login scripts
  • Video Conference settings 

Technical environment & tools used: Windows Server 2008 R2, Windows Server 2012, SCCM, Active Directory, Microsoft Azure, Vmware ESXi  5.5, vSphere Client, Linux  Centos 6/7, Ubuntu, Dell Tape Library, EMC Networker, Symantec End Point  Management Server (SEPM), Symantec End Point, MMC, SAP ERP,  Remedy, MS Office 2013+, Lync  2013, Cisco 2900 Series, Cisco ASA 5500-X Series, Switches, RDP,  Cisco Switches, Aruba Access Points, Patch Panel,  Cabling, etc.

Jan 2014Feb 2015

 IT Support & Network Administrator

Netcom Training Solutions Ltd
Responsibilities description:
  • Network and Systems Administration
  • Network and Systems troubleshooting
  • Monitoring and maintaining computer systems and networks
  • Perform onsite and remote maintenance after hours; apply software  patches and upgrades for workstation systems
  • Active Directory design & maintenance
  • Define and document process for account and security group creation and deletion
  • Create and troubleshoot GPOs and login scripts
  • Upgrade Active Directory schema, forest and domains as required
  • Gather and report Active Directory information for audits and data calls
  • Active Directory 

Technical environment & tools used: Windows Server 2008 R2, Active Directory, Microsoft Management Console, Microsoft Virtual Server 2005, Cisco 2900 Series, Cisco ASA 5500-X Series, Switches,  Microsoft office suite 2010, Teamviewer 9,  Cisco
Jan 2009Jul 2012

Technical Support & Telecommunication Platform Engineer

Responsibilities description:
  •  Network Administration
  •  Maintaining and troubleshooting the main telecom engine running TDM/SS7
  •  Creating subscribers and dealing with their issues at the third line support level
  •  Network deployment & Support, Telecom soft-switch administration
  •  Managing the billing system related to corporate through Oracle, Crystal report and billing application owned by the company
  •  Call trees programming and implementation for telephonic calls flows switching and routing
  •  Calling Cards creation
  •  Deploying and supporting network links required
  •  VoIP & Call termination project management that  highly helped increase the company income
  •  Hand in hand with Telpla Ltd (UK), on break-fix and configuration issues that relate to Camdev Telecom Value-Added Services platform that provides Camdev Telecoms clients with local calls and VoIP call termination services 

Technical environment & tools used: ECT AutoCareer Front Office, Visual Call Flow Builder, Oracle 10g express, Cisco 2800, 1841 routers, Cisco Switches, Cisco VPN Client & VNC, Putty, KVM Switch, Mikrotik Crystal Report 11, Hypermedia HG- 3000 series, Windows Server 2003/ 2008 Enterprise, Linux Redhat 5 & Centos 5, VMWare 6,  Office 2007 
Jul 2008Oct 2008

Telecom & Network  Trainee

Cameroon Telecommunications(CAMTEL)
Responsibilities description:
  • Maintaining and troubleshooting technical issues
  •  Dealing with customers’ requests at the third line level
  •  Monitoring BTS, BSC and MSC
  •  Monitoring the interconnection with the RTC and external networks 
  •  Analysing tickets from the second line support
  •  Managing logs
  •  Scanning the network when necessary
  •  Providing technical documentations 

Technical environment & tools used: UMG ( Universal Media Gateway), Optimux, Solarwinds, InfoX Gateway, Cisco Routers & Switches, Wireless Access Points, Softswitch, VNC, Putty, Office 2007



Master of Science- Network Computing (Distinction) 

Coventry University


GLP (Global Leaders Program) Certificate

Coventry University

Bachelor in Information and Communication Technologies (Distinction)

Multinational Higher School of Telecommunications

Linux Administration and Server Certificate

Linux Institue- Saleka LTD

Technical Skills

Technologies/ Protocols

RTP, SSL, SSH, Ethernet, VoIP, DHCP, LDAP, Active Directory, ACL, IDS/IPS,VPN, CDMA, GSM, UMTS, ISDN, PSTN, SS7, E1, Shibboleth, AD FS, WDS, SCCM, NAP, WSUS


Windows Desktops & Servers (2003/2008/2012), Linux (Redhat, Centos, Fedora, Ubuntu), 
VMware, Hyper- V ,  Oracle Virtual Box, Citrix, Exchange 2007/2010/2013, Solarwinds, MS Visio, MS 
Reports, VNC, EasyPHP, Apache, Tomcat, IIS Server, Acronis, OpenLDAP, , OpendDJ, ApacheDS, Project,  
Crystal report, Wordpress, Joomla

Hardware tools

Cisco Routers, Cisco Switches, Mikrotik Routers, KVM Switches, HP &Dell 
Servers, ECTEngine platform, Hypermedia platform, Optimux- 34, Modems, Linksys

Network architectures


Design & modeling environment

UML, DFD, Flowchart & Project Management Metric

Programming languages (fundamentals

 Java, C#, HTML, VCB (Visual Call flow Builder

DBMS (fundamentals

Oracle, MySQL, SQL Server 



Microsoft Certified Solutions Expert (MCSE)


Microsoft Certified Solutions Associate (MCSA)


Microsoft Certified Professional (MCP)


Information Technology Infrastructure Library  (ITIL v3 F)


Communication in the 21st Century Workplace

Coursera- University of California, Irvine

Beyond Silicon Valley: Growing Entrepreneurship in Transitioning Economies

Coursera- Case Western Reserve University

Cisco CCNA & CCNP and Linux LPI-Comptia L+  (Pending as 2016 goals)

Cisco, LPI, Comptia

Interest, Hobbies and Extra information


  • Strong interest in news and documentaries related to Information and Communication technologies 
  • Particular interest in webinars and forums related to Cloud Computing, Internet of Things, Data Mining, VoIP and Expert Systems, Real Time Systems and Grid Computing
  • Interested in current events mostly in world economy movements 

Hobbies: Travelling, watching and playing football, basketball, and listening to music
Languages: French (Excellent) ; English (Excellent); Italian ( Proficient)
Membership & Association: IEEE Member since 2013, Internet 2 User Member since 2013, Microsoft MCP member, EXIN Member since 2015
Driving License: Category B