Account Manager / Sales Support
Managed customer relations and projects on a $2.5MM book of business. Promoted and sold a portfolio of direct mail services including email appends and acquisition, data appends, modeling and list rental.
- Increased revenue on book of business by 20% thru cross-sell and up-sell of Equifax products.
- Managed complex negotiations with major accounts resulting in additional revenue.
- Trained and mentored new employees on company products, services, and systems.
- Managed assigned accounts and established close working relationship with clients.
- Provided product expertise in client presentations with sales executives which enhanced client relationships and contributed to closing business.
- Implemented process change for e-marketing orders which reduced processing and errors.
- Tracked and managed sales pipeline activities in salesforce.com and Siebel.
- Collaborated with primary sales representative to offer dynamic recommendations to clients which in turn built client trust and ultimately increased revenue.