University Registrar/Secretary, de Santiago (UTESA) Puerto Plata, Dominican Republic ● Processes requests for transcripts, student grade records, course descriptions, and other information in accordance with privacy laws and university policies. ● Orders transcripts through mainframe computer; checks transcripts to verify accuracy; validates and distributes transcripts according to requests. ● Collaborates and works with admissions representatives, supervisors, and faculty as needed to facilitate student success. ● Greets visitors in person or on the phone, providing customer service with advice and guidance regarding the registration process; may refer customers to appropriate department or university site. ● Responds to inquiries by telephone or letter regarding academic standing. ● Processes name changes and updates other academic and demographic information in files and on computer. ● Provides transcripts, enrollment verification, and degree certifications by mail, FAX, or telephone, according to prescribed procedures; advises students concerning records. ● Maintains and collecting files in proper order. ● Maintains logs of records release transactions initiated by other departments. ● Assists with graduation activities by reviewing and verifying requests, ordering and distribution of all graduate materials, including caps and gowns and diplomas. ● Maintain confidentiality of information.