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Summary

Qualified restaurant manager with more than ten years in front and back of the house operations. Demonstrated team leader with excellent staff management skills. Extensive background in customer-oriented service operations and business development, including sales, marketing, promotions and cost control. Winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards.

Work History

2014 -11Present

Restaurant Manager

Cipriani, Dubai
  • Pre-opening Organization of duty and responsibility.
  • Pre-opening configuration of MICROS and FMC software.
  • Coordination of FOH layout and service system.
  • Recruiting, training & developing restaurant staff. 
  • Coordinating with IT team on any electronic issue.
  • Ensure high standard of F&B service. 
  • Ensure high level hygiene standards HACCP.
  • Responsible for health and safety PIC.
  • Having in-depth knowledge of menu and dishes availability. 
  • Configuration of food Menu, wine list and drinks list layout.. 
  • Coordinate with the kitchen staff to ensure efficient food service. 
  • Assisting guest on wine selection.
  • Training of the Staff about wine and spirits. 
  • Resolve guest complaints and ensure satisfaction.
  • Oversee guest bookings & reservations. Open Table software knowledge. 
  • Organize duty roster for the FOH staff. 
  • Prepare reports (Cashing Up, End of Day) and share with all Partners and Managers.
  • Supervision of Inventory and Stock availability.
2013-092014-08

Restaurant Manager

Gattopardo Restaurant, New York City
  • Established the best costumers relationship and the perfect costumers service experience.
  • Planned off-premises events ensuring higher quality of service.
  • Wine director and ass. Sommelier, selecting the highest quality wines and perfectly paired with the food.
  • Beverage director, working back to back with sommelier and bartenders to minimize the wastage and increase the sales.
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
2010-042013-08

Ass. Restaurant Manager

Sant' Ambroeus Group, New York City
  • Assisting the Restaurant Manager on a daily basis operation.
  • Monitored Bar & pastry counter and took appropriated action to ensure food quality of service standards were met.
  • Espresso Machine and Cafeteria Expert.
  • Customer Service & Relation. Assure quality control, and minimize waste.
  • Consistently obtained highest rating from the county health department.
2007-092010-01

Head Bartender

Caffe Zanarini, Bologna
  • Barista Cafeteria and Espresso machine expert.
  • Costumers service and relationship. Assure quality control and minimize waste
2007-042007-09

Bar Manager

Hotel Nautico* L, Riccione
  • Organizing the Room service.
  • Scheduling and training all the staff.
  • Costumers service Responsible of handling cash and revenue report.
  • Budgeting and cost control.
  • Training barista and bartender, Waiter & Ass Sommelier
2004-042007-04

Barista & Waiter

Hotel Altafiumara Group*, Reggio Calabria

Working at the pool bar, beach bar and main dining room Fallowing the assistant manager bar. Catering serviceLearningdaily task from all the head management. Costumers service, Room service.

Languages

Italian (Mother Tongue)

Italian language speaking and writing as mother tongue

Spanish 

Spanish speaking and reading Intermedie level

English Speaking & Writing

diploma of professional English speaker TOEFL

Education

20102012

ALCC American Language College Center 

English School

Two year of english school to improve the knowledge of the language

20092010

Association International Barman and Supporter

AIBES

6 months of Bartender and mixologist course

20072010

Association International Sommelier

AIS

Three level of Sommelier course

20012006

Diploma Istituto Alberghiero (Hospitality Business School)

IPSSAR Villa San Giovanni (RC)

Completed the Full graduation of Hospitality High school with 94/100 point.

Participating on many master and courses about alimentation and hospitality business.

Reference

All the reference letter and personal contact of previous employer are available upon request