Ghazal Shashaa

  • Maadi Cairo
  • 0101-0238-961
  • ghazal.shashaa88@gmail.com
Ghazal Shashaa

Resume

Summary

An experienced sales assistant who enjoys client interaction, working on a shop floor and selling to the public. Articulate with excellent negotiating skills and an ability to provide a highly personalized service to customers. Able to make sure that goods are attractively displayed and confident enough to assist unsure customers with product selection.

Work History

Work History
Oct 2013 - Oct 2015

Flight Attendant

Royal Jordanian Airlines

  • Attend pre-flight briefings on details of the flight
  • Ensure that adequate supplies of refreshments and emergency equipment are on board
  • Demonstrate the use of emergency equipment
  • Ensure that all passengers fasten their seatbelts
  • Serve, and sometimes sell, beverages, meals, or snacks
  • Take care of passengers’ needs
  • Assist passengers with special needs
  • Reassure passengers during flight, such as when the aircraft hits turbulence
  • Administer first aid to passengers, when needed
  • Direct passengers in case of emergency

Oct 2012 - Sep 2013

Sales Supervisor

ALDO
  • Manage retail staff, including cashiers and people working on the floor.
  • Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Formulate pricing policies.
  • Determine daily coupons.
  • Ensure pricing is correct.
  • Work on store displays.
  • Attend trade shows to identify new products and services.
  • Coach, counsel, recruit, train, and discipline employees.
  • Evaluate on-the-job performance.
  • Identify current and future trends that appeal to consumers.
  • Ensure merchandise is clean and ready to be displayed.
  • Approve contracts with vendors.
  • Maintain inventory and ensure items are in stock.
  • Keep up with fluctuating supply and demand.
  • Analyze operating and financial statements for profitability ratios.
  • Ensure promotions are accurate and merchandised to the company’s standards.
  • Utilize information technology to record sales figures, for data analysis and forward planning.
  • Ensure standards for quality, customer service and health and safety are met.
  • Monitor local competitors.
  • Ensure hours of operation are in compliance with local laws.
  • Maintain store's cleanliness and health and safety measures.
  • Organize and distribute staff schedules.
  • Preside over staff meetings.
  • Help retail sales staff achieve sales targets.
  • Manage different departments within the store.
  • Handle customer questions, complaints, and issues.


Jun 2011 - Sep 2012

Sales

ALDO
  • Welcomes customers by greeting them; offering them assistance.
  • Directs customers by escorting them to racks and counters; suggesting items.
  • Advises customers by providing information on products.
  • Helps customer make selections by building customer confidence; offering suggestions and opinions.
  • Documents sale by creating or updating customer profile records.
  • Processes payments by totaling purchases; processing checks, cash, and store or other credit cards.
  • Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
  • Contributes to team effort by accomplishing related results as needed.

Education

Education
Sep 2009 - Jul 2013

Bachelor of Musicology

Arab Conservatory of Music

Bachelor of Music curriculum is a four-year program designed to develop not only students’ performance abilities, but also their practical and academic skills.

Certifications

Certifications
Oct 2015

Certificate of Experience

Royal Jordanian Airlines

Certificate of Experience (Two Years)

References 

Will be available upon request